Job Description Under the direction of the Housing Manager the Assistant Housing Manager is responsible for supervising and assisting with the oversight of the processing of service requests for the Leased Housing, Voucher Choice Program. The Assistant Manager is responsible for using all relevant HUD Regulations and NYCHA Policy and Procedures to accurately review and complete work for the Housing Choice Voucher Program. The duties and responsibilities include but are not limited to the following: - Review and approve all Client Services Administration processes, which include, but not limited to recertifications, lease renewals, and contract rent changes. - Ensure all processes are completed accurately to meet Section 8 Management Assessment Program (SEMAP) standards. - Supervise staff which includes training and development, monitoring productivity and performance and disciplinary actions. - Assist in the monitoring of performance analysis for the team; including the preparation of reports, findings and recommendations that relate to performance management. - Provide technical assistance to staff to ensure accurate case processing. - Identity and report system issues, fixes, and enhancements. - Ensure prompt, accurate and timely responses to external and internal inquiries. - Establish working relationships with internal and external customers. - Perform other duties as assigned. Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Assistant Housing Manager to be considered. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Additional Information: 1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE. 2. For NYCHA employees, this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity. 3. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position. 4. NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable). 5. NYCHA residents are encouraged to apply. Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. ASSISTANT HOUSING MANAGER (HA) - 80205 Qualifications 1. A baccalaureate degree from an accredited college, and one year of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least 150 apartments, including overseeing the performance of duties such as: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or 2. A four -year high school diploma or its educational equivalent, and five years of the full-time satisfactory experience as described in "1" above; or 3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full time satisfactory experience. However, all candidates must have a four year high school diploma or its educational equivalent. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.