Massachusetts Veterinary Referral Hospital is looking to hire a full-time Assistant Hospital Service Manager to join its hospital in Woburn, MA.

The Assistant Hospital Services Manager is accountable for daily operations of the Medicine Service departments in conjunction with the Hospital Services Manager.

Responsibilities:

Engages in real-time resource allocation to develop staff schedules (clinical and non-clinical) to assure maximum productivity and service while managing labor against budget Regularly assesses the efficient and effective flow of clients and pets through the department while also ensuring proper care from arrival through discharge and follow-up Evaluates the equipment and staffing needs for the department and recommends appropriate resources to meet those needs Ensures all department work areas are clean, attractive, functional, safe, OSHA compliant and hospitable for staff, patients, and clients Ensures all equipment is appropriate and in good working order and receives regular required maintenance Develops and builds teams by encouraging and building mutual trust, respect, and cooperation among team members, incorporating the company’s vision, mission, and core values Participates in the recruitment, interviewing, and hiring for technical and support staff positions Ensures appropriate training for all staff including an exceptional understanding and delivery of customer service and hospitality Works in collaboration with the leadership team to facilitate change management in the hospital Serves as mentor and coach for technical and support staff requiring development and assistance in non-clinical matters Resolves or approves any payroll matters through supervisors or directly, as needed. Reports Workers’ Comp claims promptly Supervises support staff personnel and participates in performance reviews and disciplinary actions

Education, License and Job Requirements:

Bachelor’s degree or equivalent work experienceProficient in Microsoft Office suite

Skills and Experience:

2 or more years of supervisory/management experience or 4 years of veterinary industry experienceStrong problem solving abilitiesExcellent verbal and written communication skillsAbility to mentor and build relationshipsStrong conflict resolution skillsStrong time management skills

Benefits of Working at Massachusetts Veterinary Referral Hospital:

Compensation is based on experience and skill level Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, and a generous CE allowance.3 weeks paid vacation1 week paid sick timeWorking with a talented, caring and enthusiastic team

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.