Job Summary

The Assistant Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing cost while creating a hospital culture based on high quality patient care and operations of the hospital and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

·       Collaborates in a leadership role with the Hospital Manager and Managing Veterinarian as the "owner" of the hospital's success.

·       Acts as a champion for change and identifies, documents, shares, and promotes best practices.

·       Participates in the weekly, monthly and annual planning and budget maintenance process.  

·       Helps to establish goals for the hospital and staff.

·       Support with the creation of the hospital schedule and manages labor costs to budget.

·       Provides authentic feedback on performance in a timely manner and follows up with progress.

·       Plans and leads employee meetings.

Operations

·       Support with the development and implementation of hospital policy, including CVO/Controlled Substances and Health & Safety compliance.

·       Monitors computer systems and work with HelpDesk to resolve technical system/equipment issues.

·       Support managing vendor relationships

People Management

·       Partners with the Hospital Manager and Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

·       Build a strong team by attracting and developing talent

·       Implement performance-based incentives and rewards and recognition programs.

·       Manages staff, including grooming and boarding staff if applicable.

·       Completes employee orientation, training and performance appraisals.

·       Coaches and mentors’ employees identify continuous learning and skill building needs.

·       Mediates conflict in a timely manner and maintains employee morale.

Client Service

·       Demonstrates and reinforces the highest level of client service.

·       Resolves client issues and escalations and oversee client follow up communications.

·       Performs quality checks and reviews of client files.

·       Drives client visits through strategic communication and local marketing efforts (i.e. Community).