An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well\-informed to deliver Guests an exceptional experience from check\-in through check\-out\. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well\-informed to deliver Guests an exceptional experience from check\-in through check\-out\. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: + Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards + Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement + Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme + Maximise room occupancy at best rates and use up\-selling techniques to promote hotel services and facilities + Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures + Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork + Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices + Maintain good communication and working relationships with all hotel departments + Monitor staffing levels to meet cover business demands + Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes + Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures + Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team + Act in accordance with policies and procedures when working with front of house equipment and property management systems **What are we looking for?** Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: + Previous supervisory experience in Front Office within the hotel/leisure/retail + High level of IT proficiency + High level of commercial awareness and sales capabilities + Excellent leadership, interpersonal and communication skills + Accountable and resilient + Commitment to delivering a high level of customer service + Ability to work under pressure + Excellent grooming standards + Flexibility to respond to a variety of work situations + Ability to work on your own and as part of a team Leaders involved in the pre\-opening of a hotel need a mix of technical expertise, operational know\-how, strategic thinking, and leadership skills to ensure the property launches successfully\. Here are the key required skills: **1\. Project Management** • Ability to manage timelines, budgets, and resources effectively\. • Overseeing pre\-opening activities like construction, procurement, and vendor coordination\. • Ensuring compliance with deadlines and regulatory requirements\. **2\. Strategic Planning** • Developing and implementing a detailed pre\-opening roadmap\. • Setting priorities, identifying critical tasks, and anticipating potential challenges\. • Creating operational workflows and systems before the opening\. **3\. Operational Expertise** • Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering\. • Ensuring operational readiness and team training before opening day\. • Coordinating with various stakeholders to meet brand standards\. **4\. Team Leadership and Development** • Hiring, onboarding, and training staff for various departments\. • Inspiring and motivating the pre\-opening team to stay focused and aligned with goals\. • Promoting collaboration and addressing staff concerns during high\-pressure times\. **5\. Budgeting and Financial Management** • Managing pre\-opening budgets for staffing, marketing, and procurement\. • Analyzing forecasts to ensure the hotel’s financial health post\-opening\. • Negotiating vendor contracts and overseeing cost control\. **6\. Brand Knowledge and Standards Implementation** • Deep understanding of the hotel’s brand standards and values\. • Ensuring consistency in design, service, and operational practices\. • Implementing quality assurance processes aligned with the brand\. **7\. Crisis Management and Problem\-Solving** • Quickly addressing unexpected challenges during construction, staffing, or equipment setup\. • Maintaining calm and finding solutions under tight deadlines\. • Managing risks and ensuring safety compliance\. **8\. Attention to Detail** • Overseeing the final stages of construction, design, and furnishing to ensure perfection\. • Ensuring operational processes and service standards are fully ready for the opening\. **9\. Communication and Stakeholder Management** • Keeping all stakeholders, including owners, investors, and the management company, updated on progress\. • Maintaining transparent communication with the team and external partners\. • Acting as the face of the project during pre\-opening press and community events\. **10\. Adaptability and Resilience** • Flexibility to adapt plans when unforeseen challenges arise\. • Maintaining focus under high\-pressure and fast\-paced conditions\. • Balancing long\-term goals with immediate pre\-opening demands\. Successful leaders in hotel pre\-openings must also possess a customer\-centric mindset, ensuring the guest experience is the primary focus from day one\. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Assistant Front Office Manager_ **Location:** _null_ **Requisition ID:** _HOT0BJ09_ **EOE/AA/Disabled/Veterans**