**Hotel:** Long Beach Hilton 701 W Ocean Boulevard Long Beach, CA 90831 Assistant Front Office Manager Full time **Starting Compensation** 26.00 - 30.68 Expected Job Closing Date: 2025-01-21 **Job Description** **Pay:** $26.00 - $30.68 **Profile:** Telecommute: No Bonus Eligible: No Direct Reports: No Reports To: Front Office Manager Equipment: Uniform **Primary Purpose:** The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issue room keys, answer questions, and address guest requests as per brand and Atrium standards. **Work Performed:** The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments: + Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty; + Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate; + Help ensure the financial goals of the department are being met through well-managed stock, cost controls, and schedules; + Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed; + Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions; + Handle cash and credit card transactions and process guest accounts; + As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant; + Deputize in the absence of the Front Office Manager; + Follow all company and safety and security policies and procedures; report accidents, injuries,s and unsafe work conditions to management; complete safety training and certifications; and + Any and all other work is required to complete the position's primary purpose. **Qualifications:** **Required Experience:** Minimum 2 years of hospitality, front desk experience, Minimum 1 years of prior supervisory experience **Preferred Prior Experience:** Hospitality industry experience preferred **Required Education:** High School Diploma or equivalent **Preferred Licenses/ Certification:** Valid state driver’s license and adhere to all company guidelines regarding moving violations. **Required Technology:** Use computers and computer systems (including hardware and software) to enter data or process information **Physical:** Able to lift a minimum of 50lbs occasionally Able to stand and/or walk for the duration of the scheduled shift **Other:** Able to read, write, and communicate effectively in English Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays **Competencies:** **Organization** Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities simultaneously to accomplish a goal, and use resources effectively and efficiently. Arranges information in a useful manner. **Customer Focus** Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. **Managing Diversity** Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment. When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: + **Daily Pay** + **Significant Travel Discounts on Marriott and/or Hilton properties** + **401k Plans** + **Medical Insurance** + **Other property specific benefits** Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. **_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._** **_Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._** **_Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales._** **_Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación._** **Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here:** **https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf** **Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA). Job offers will be conditioned on a criminal background check. Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following:** **Ability to interact with guests (especially minors), co-workers, and the public.** **Ability to maintain integrity of hotel, guest, and co-worker property.** **Ability to preserve a violence-free workplace.** **Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/ (http://https//atriumhospitality.com/privacy-policy/)** Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**