Basic Function – Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
Responsibilities
Ensure that all operational schedules are fully staffed with qualified, trained customer service oriented employeesPrepare daily/weekly shift schedulesEnsure that frontline employees understand all aspects of their respective assignments, including applicable Airport and SP+ Curbside Management Joint Venture policies, procedures, rules and regulations.Assist in training of operations staff and commercial vehicle operatorsMonitor all frontline operations activitiesAssist SP+ personnel in providing services and handle/resolve problems/complaints/special circumstances as necessaryInvestigate all accidents and incidents per client requirements and prepare requisite reportsEnsure adequate supplies are available to all frontline employees including requisite inventories in boothCoordinate availability, distribution and proper use of 2-way radios.As necessary, assist frontline personnel on curb, in Holding Lot or where necessary during peak timesCoordinate with airport and local law enforcement to clear commercial vehicle Loading Zones, Ground Transportation (queuing) Areas and Holding Lot(s) of unauthorized vehicles.Coordinate with airport staff and Taxicab Dispatch companies to ensure that an adequate number of taxicabs are available at the Airport.Coordinate collection and delivery of trip ticketsComplete Shift ReportsConduct periodic frontline employee performance reviewsMonitor all assigned work areas to ensure safe and clean working conditions
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.
Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
Written Communication: Writes clearly and informatively; Able to read and interpret written information.
Customer Service: Have a strong customer orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Location US-FL-DANIA BEACH