Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

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It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

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What we offer:

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Thriving work environment.

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Team members' special rates for Hilton hotels worldwide.

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Thousand opportunities for career growth and development.

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Comprehensive learning & development programs that fits all fields.

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Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

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Competitive compensation and benefits.

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Daily duty meal.

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Life insurance.

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What will I be doing?

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Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members within the group so to provide an exceptional experience for our Guests. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nPerform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper\nEnsures all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned.      Responsible to train supervisors and fulfil training role in the absence of the trainer. Handles guest complaints and follow through on required actions\n       Conducts all VIP room inspections, involve in special projects associated within the housekeeping scope of responsibilities; manages the lost and found in conjunction with Loss Prevention Policy.\nImplement, effectively, all Housekeeping policies and procedures including Health and Safety and security\nEnsure team members have an up-to-date knowledge of all room categories and amenities\nAssist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers\nEnsures staff are trained and have the equipment to consistently deliver outstanding room product and personalized service. \nEnsure staffing levels cover business demands\nEnsure ongoing training to support the Executive Housekeeper\nEnsure communication meetings are conducted\nManage staff performance issues in compliance with company policies and procedures\nSupport managing, training and developing the team\nDeputise in absence of the Executive Housekeeper\nProvide excellent guest service\nAssist other departments wherever necessary\n

What are we looking for?

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An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nHousekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity\nHigh level of commercial awareness and cost control capabilities\nProficiency, at a basic level, with computers and computer programs, including Microsoft Office\nExcellent leadership, interpersonal and communication skills\nCommitted to delivering high levels of customer service\nFlexibility to respond to a range of different work situations\nKnowledge of Workplace, Health, Safety and Hygiene is essential\nStrong communication skills\nA passion for delivering exceptional levels of guest service\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nFamiliar with Property Management Systems\nExperience managing a department and Profit and Loss account\nHigh level of IT proficiency\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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