Company Description

NH Hotels offers comforting familiarity based on three main pillars – value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job Description

To handle all administrative work and to ensure the smooth running operation of the department.

Performs the duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing.Ensures smooth running operation of the Division’s administrative functions.Co-operates with all departments for smooth running operation.Assists the Director of Sales and Marketing in organizing the filing system of the Division.  Organizes the recording system for all in-coming and outgoing correspondences.Handles all typing work required.Assists in the dispatch and collection of correspondence in hotel.Handles all incoming telephone calls and take messages and follow up.Prepares and checks all incoming communication message such as facsimile and email messages.Assists in the packing of materials when required, e.g. Hotel brochures, sales kits etc.Issues on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.Updates production reports of Corporate & Travel Agents monthly, quarterly and yearly.Assists the Director of Sales and Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow-up action is initiated by Sales persons.Assists to Director of Sales & Marketing is familiar with the operation and application of the hotel’s computer/data processing system and make sure client’s database is updated.To keeps all activities as a record such as Incentive Program, Party or sales blitz.Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.)Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).Promotes the hotel as often as possible through entertaining, conduction, site inspections and presentation etc., of the hotel.Be updated with hotel promotion, information related.Pays a visit to potential accounts in view of entering into contracts with them, especially commercial accounts.The Assistant to Director of Sales & Marketing may be called upon the undertake activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.Receives in the hotel any important guests whom he has approached.Negotiates prices with the clients and certified by DOSM.To issues and confirms proposals in writing as a record.

Qualifications

Education:

Bachelor’s degree in Business Administration, Marketing, or a related field.A Master’s degree or relevant certifications in Sales and Marketing would be a plus.

Experience:

Minimum of 5 years of experience in sales, with at least 2 years in a managerial role in a corporate sales environment, preferably in the hospitality industry.Proven track record of achieving sales targets and driving business growth.Strong understanding of corporate sales strategies, including lead generation, prospecting, and closing deals.

Skills and Knowledge:

Excellent communication, negotiation, and interpersonal skills.In-depth knowledge of corporate sales processes and client relationship management.Ability to analyze market trends, competitor activities, and adapt strategies accordingly.Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.Strong organizational and time management skills, with the ability to handle multiple priorities.

Personal Attributes:

Highly motivated, goal-oriented, and results-driven.Strong leadership skills with the ability to inspire and motivate a sales team.Detail-oriented with a focus on providing high-quality service to clients.Ability to work under pressure and meet deadlines in a fast-paced environment.

Languages:

Fluency in English is required. Knowledge of additional languages is a plus.

Other Requirements:

Willingness to travel and attend business meetings and events as required.Strong problem-solving skills and the ability to handle challenges creatively.

Additional InformationTravel: Must be able to travel to meet clients and attend related sales events.Working Hours: Flexible, may require working outside regular hours or on weekends.