Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director, Front Office, where you will lead, train and recognize your team in support of exceptional guest service!

Compensation: $90,000 - $95,000 annual salary

Reporting to: Director, Front Office

Summary of Responsibilities: 

Assist the Front Office in all aspects of the department and ensure service standards are followedActing Director of Front Office in absence of DFOManage the performance, productivity and development of all Front Office Leaders. Provides Leadership support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areasThe ability to utilize interpersonal and communication skills to lead, influence, and encourage othersWork with Leaders and employees to carry out procedures ensuring an efficient check in and check out processConsistently offer professional, friendly and engaging serviceEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesEnsures guest and employee satisfaction and maximizes the financial performance of the departmentHandles complaints, settling disputes, and resolving conflictsCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationTrain supervisors and fulfill training role in the absence of the trainerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assigned
Qualifications
Passion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an assetFluency in EnglishMust have the ability to handle a multitude of tasks and Guest requestsKnowledge of Opera, Dayforce an assetStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a Hotel loyalty program an assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint)
Additional Information

Physical Aspects of Position (include but are not limited to):     

Frequent standing and walking throughout shiftOccasional lifting and carrying up to 30lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally authorized to work in the United States.