ASSISTANT DIRECTOR (EXE LEV) - BILLING/ COLLECTIONS Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4815489) Apply  ASSISTANT DIRECTOR (EXE LEV) - BILLING/ COLLECTIONS Salary $125,000.00 - $162,000.00 Annually Location Houston, TX Job Type Executive Level Job Number 36039 Department Houston Public Works Division Customer Account Services (CAS) Opening Date 02/04/2025 + Description + Benefits + Questions POSITION OVERVIEW APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED JOB CLASSIFICATION: ASSISTANT DIRECTOR (EXE LEV) DIVISION: UTILITY BILLING REPORTING LOCATION: 4200 LEELAND WORKDAYS & HOURS: MONDAY - FRIDAY 7:30AM - 4:30PM* *Subject to change DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS The Assistant Director will be responsible for executive oversight of all Billing and Collections functions in Utility Billing to ensure the accurate and on-time billing of the City’s approx. 500k customer accounts. The position will function under the guidance of the Utility Billing Deputy Director. The selected incumbent will be responsible for the strategy and effective execution of customer billing and collection operations, contract water, and other processes while ensuring compliance with applicable policies, procedures, and regulatory requirements. Responsible for the implementation and administration of department and service line strategic plans, operating procedures, and City of Houston policies to achieve objectives and goals. Develop and implement processes and/or operational improvements to enhance the efficiency and effectiveness of billing and customer operations. Ensures productivity meets or exceeds service and quality standards of internal and external customers. Supports resolution of elevated customer issues, demonstrating genuine concern for customers while retaining goodwill and rapport. Manages all aspects of personnel, building a cooperative work team and productive work environment. Ensures the section responds to the needs of the public, Administration, City Council, and Executive Management in a timely and professional manner as required. Manages all vendors to contractual agreements for performance and delivery. Research, review, and analyze new data, reports, products, and other information to ensure department policies and procedures are current. Oversees disciplinary action and evaluates and improves staff performance. Manages multiple initiatives and projects simultaneously to achieve desired outcomes. Acts as liaison to other departments, government agencies, and the private sector. Meet with staff and leadership to ensure shared objectives and teamwork. Develop strategic goals, define objectives, and measure the performance of staff. Coordinate complex activities and implement effective and timely solutions to issues. Develop, monitor, review, and approve expenditures that are in line with the approved budget. May act as the responsible authority for Utility Billing in the absence of the Deputy Director and routinely act as the liaison to other departments, government agencies, and the private sector. Other duties may be assigned. WORKING CONDITIONS A portion of these duties will involve the ability to be detailed, speak and write effectively; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds. This is a Houston Public Works Emergency Management position at the Tier 1 Level MINIMUM REQUIREMENTS EDUCATION REQUIREMENTS Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field. EXPERIENCE REQUIREMENTS Seven years of administrative experience are required, with at least three of those years in a managerial capacity. A Master's degree may be substituted for two years of experience. LICENSE REQUIREMENTS Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2). PREFERENCES Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills. The ideal candidate will possess an understanding of financial and budgeting concepts and will be proficient in Microsoft Office Suite. Preferred candidate will also have a background in utility billing, meter operations, local city government, process improvement and project management. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE 32 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0453). If you need special services or accommodations, call (832/393-0453). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 02 Which best describes your highest level of education? + High School Diploma / GED + Associate's Degree + Bachelor's Degree + Master's Degree or higher + None of the Above 03 How many years of professional experience do you have in managing a billing, payment and/ or collections business unit? + Less than 5 years + 5 - 6 years + 7 - 9 years + 10 years or more 04 Please describe your related experience. If none use N/A. (See resume is not an acceptable answer.) 05 How many years of professional accounting experience do you have in a multi-million dollar operation? + Less than 2 years + 2 - 5 years + 6 - 9 years + 10 years or more 06 How many years of professional management experience do you have related to leading, developing, and motivating a team? + I have no managerial experience + Less than 3 years + 3 - 4 years + 5 years or more 07 Do you have a current/ valid Texas Driver's License? + Yes + No 08 Describe your experience related to managing a collections contract, implementing a collections strategy, and/or developing workflows related to debt recovery. If none, use N/A. (See resume is not an acceptable response.) 09 Provide an example of when you have conducted revenue analysis, did forecasting or made financial projections used for strategic decision-making. If none, use N/A. (See resume is not an acceptable answer.) 10 Provide an example of how you have used your skills in financial analysis to improve revenue generation for an organization. If none, use N/A. (See resume is not an acceptable answer.) Required Question