With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Assistant Community Manager/Lifestyle Director is responsible for providing clerical and administrative support to the Community Manager while also coordinating and planning various community events. This role involves serving as a liaison between the Community Manager, homeowners, vendors, board members, committee members, and staff. The individual in this position also communicates with homeowners via email, telephone, and association websites, ensuring smooth execution of daily operations and community events.

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Essential Duties and Responsibilities:

\n\nAdministrative Support:\n\n\n\nUpdate and file association documents for Community Managers, ensuring timely delivery and retrieval from storage as needed.\nAssist in preparing agendas, management reports, and compile documents for Board meeting packages.\nPrepare annual disclosure packages, financial statement packages, and meeting notifications within deadlines set by governing documents and state statutes.\nProcess and distribute incoming and outgoing mail for the office and associations.\nAssist with ARC (Architectural requests) application processing and perform on-site community inspections.\nIssue key fobs, pool passes, and process access keys.\nMaintain homeowner and association information in C3 and shared files.\n\n\n\nEvent Coordination:\n\n\n\nPlan, organize, promote, facilitate, and coordinate various community events such as picnics, holiday parties, and professional sporting events.\nMonitor and coordinate event timelines to ensure smooth execution.\nPrepare event reports and budgets, ensuring all contractual obligations are met.\nSupervise catering and subcontractor activities, ensuring quality service and customer satisfaction.\nCreate and revise plans and layouts for events, ensuring venues are prepared and compliant with health and safety regulations.\nLiaise with Community Association Manager to meet client needs and expectations, maintaining positive public relations with homeowners.\nUpdate the association website and social media feeds as needed.\n\n\n\nClient and Vendor Relations:\n\n\n\nAssist in monitoring client delinquency rates and collections processes for the community's account portfolio.\nHandle requests for proposals, repair quotes, insurance notifications, and other administrative tasks as assigned.\nAssist in preparing CC&R violation letters and communicate the results of hearings within the required timeframes.\nSupport homeowners with Associa corporate programs (websites, portals, etc.) and platform enrollment.\n\n\n\nCommunication and Outreach:\n\n\n\nPrepare newsletters, flyers, and other documents to inform homeowners about community services, events, or maintenance projects.\nProvide guidance and information related to events and community matters to homeowners, vendors, and other stakeholders.\nMaintain professional communication through phone, email, and in-person interactions with all parties involved.\n\n\n Requirements

Knowledge and Skills:

\n\nProficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with website and social media management.\nStrong understanding of community associations, property management, and the roles of community managers and board members.\nExcellent organizational, management, and time management skills, with the ability to work under pressure and meet deadlines.\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.).\nAbility to maintain confidentiality and demonstrate discretion in all duties.\nExcellent customer service and conflict resolution skills.\nAbility to work collaboratively with multiple stakeholders, including community managers, vendors, peers, and clients.\nSelf-motivated, proactive, detail-oriented, and able to work effectively both independently and as part of a team.\n\n

Education and Experience:

\n\nHigh School Diploma or GED required.\nAssociate's Degree preferred.\nAt least one year of customer service experience required.\nAt least one year of experience in community association management or a related field preferred.\nExperience handling high call volumes is preferred.\nEvent coordination or communication experience is a plus.\n\n

Working Conditions:

\n\nTypical office environment with frequent social interaction.\nSome evenings and weekends may be required for event coordination.\nNon-typical office environment for event setup, involving standing, walking, and occasional physical activity.\nOvertime may be required based on event schedules.\n\n

Physical Demands:

\n\nAbility to stand and reach above shoulder height to file documents, input data, and communicate effectively with colleagues and clients.\nFrequent sitting for processing information and conducting administrative duties.\nLight physical activity, including lifting and event setup as necessary.\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.