**What Is The Job?** Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As Assistant Banquet & Operation Manager, you’ll manage the Banquet operations to obtain maximum profit and maximum guest satisfaction. **Your Day To Day** + Coordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction. + Greet function organizers on arrival and ensure that their requests are dealt with. + Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions. + Help create a safe space by following our safety procedures and wearing necessary protective equipment. + Ensure that rooms/function space are set-up according to guest expectations and banquet event order. + Be cleaner than clean – meet or exceed local cleanliness and hygiene laws. + Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. + Give guests a better experience by helping with any queries or advice. + Supervise VIP functions as required and oversee all set-up’s & service. + Take on other ad-hoc duties when the whole team needs to pull together. + Conduct pre-function meetings with scheduled staff and review all information pertinent day today’s functions’ + Attend BEO coordination meeting and special event technical meetings’ + Inspect & ensure back of the house is tidy and all equipment’s are arranged neatly on daily basis. + Adequate casual labour are hired for functions and maintain the labour cost at desirable level. + Rostering colleagues in accordance to the outlets business forecasts and requirements. + Wear your uniform with pride and grooming as per hotel standard. + Pre-function meetings with scheduled staff and review all information pertinent today’s functions. **What We Need From You** + Diploma in Hotel Management, Food & Beverage or related field. + 2 years related experience or an equivalent combination of education and experience. + Problem solving, reasoning, motivating, organizational and training abilities. + Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language. + Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to. **How Do I Deliver This?** **We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG** **®** **hotels.** Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. + **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests. + **True Confidence** : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay. + **True Listening** : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. + **True Responsiveness** : is about providing guests with what they need, and doing so in a timely and caring manner. There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.