**Date Posted:** 2024-12-01 **Country:** India **Location:** Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India Job Title **ASM /Manager** -Service **Role Overview:** Monitor the units' performance fixed with remotely by analyzing the data captured through Otis one OXP module. This position need sound knowledge of the new technology Otis elevator system, event log study and analysis. Solutions to the breakdown events and guidance to the field team to avoid the occurrence. Ensure customer satisfaction with quick turn-around and task completion **On a typical day you will:** + Otis one units remote monitoring + Ensure 100% units are on-line. Interact with development and field team. + Callback analysis. Monitor rebel, critical, RC units and reduction in callbacks + Otis one BRE rules revision with data analysis + Otis one units field Turn-backs resolution. + Field training on Otis one view and improve adoption & deployment + Start the remote intervention . + Improve the T2 time and uptime for Otis one units + Interact with WHQ team for the product improvements. + Preparation of monthly MIS reports + To enhance customer experience through IoT service offerings. + Manage customer requirements system integration, API or intelligence platform and providing solutions meet customer experience. + Drive and participate Otis ONE field initiatives to improve field productivity. + Leveraging IoT features and data on callback and precisely troubleshooting to drive callback reduction and T2 reduction What You Will Need to be Successful: + Preferred : Diploma/Degree – Electronic/Electrical Engineering + Required : Min. 5 year experience in Adjustment / Service + Working knowledge of Microsoft and basic networking + Good communication and customer service skills + Analytical skill and problem solving + Computer skills Apply today to join us and build what’s next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! **_Otis is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** _To request an accommodation in completing an employment application due to a special need or a disability, please contact us at_ _careers@otis.com_ _._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.