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Summary:
As part of the Asia Pacific Travel, Meetings & Events team, you’ll support the coordination and management of EY’s Travel, Meetings & Events program across Asia Pacific.
The role will serve as a crucial liaison for stakeholders regarding operational and transactional matters and will collaborate closely with the wider Travel, Meetings & Events team to help deliver a best-in-class experience for EY’s 400,000 people.
You will work autonomously, and as part of a team to champion the purpose and objectives of EY’s Travel, Meetings & Events program.
Key Responsibilities:
• Support the Program Leaders by serving as the day-to-day point of contact, responding to questions and providing guidance specific to travel operations for Asia-Pacific based stakeholders and the EY Travel Services team.
• Develop, maintain and enhance collaborative working relationships with stakeholders across the Asia-Pacific area.
• Participate in educating and informing Executive Assistants, Travel Arrangers, and Meetings & Events managers on updates and changes to the Travel, Meetings & Events (TME) program.
• Actively participate in business improvement activities by supporting the provision of analysis, reviews, and advice to enhance TME activities.
• Assist in the accurate and timely preparation of presentations and reports as required
• Resolve day-to-day operational issues relating to travel process and policy and supporting systems including online booking tool (OBT), and approval tools.
• Use effective communication and interpersonal skills to manage out-of-policy bookings, escalating where necessary, and act as the escalation process for the Travel Management Company (TMC) operations team liaising with stakeholders.
• Coordinate compliance reports which detail cost savings achieved and any missed savings opportunities.
• Drive performance by reporting key performance indicators (KPIs) and assisting in procurement activities such as supplier and contract management.
• Leverage a wide range of data to help inform business decisions related to the TME program.
• Provide support to drive best practices across all EY businesses.
Key Competencies: A Senior Associate should demonstrate the following competencies:
Curiosity
· Participates regularly in EY-wide and function-specific meetings, events and people initiatives
· Takes charge of personal development and seeks out coaching and feedback regularly
Well-being
· Finds ways to improve the balance between personal and professional commitments and to increase understanding of personal well-being to benefit self and team members
Agility
· Demonstrates self-awareness while interacting with colleagues and adapts individual approach to enhance relationships
· Helps internal clients and colleagues adjust to changes in EY processes and structures by identifying likely issues and possible responses
· Supports change initiatives and efforts by effectively articulating potential benefits
Inspiring
· Demonstrates a positive attitude by contributing energy and new ideas to team efforts and meetings
· Presents facts, options and analyses accurately, clearly and concisely
Belonging
· Demonstrates an inclusive and globally aware mindset, understanding and respecting all the different backgrounds and styles of colleagues
Teaming
• Contributes to a positive team environment by demonstrating consistent commitment and optimism toward work challenges
• Gives honest, supportive feedback to colleagues
• Helps colleagues understand and use the correct methodology, approach, protocol or practice
• Questions and analyzes how the team contributes to our strategic priorities and suggests ways to make contributions more effective
• Understands the team's objectives, goals and purpose and aligns behaviors and actions to team vision
Client Connected
• Applies an understanding of client needs to identify critical outcomes, barriers to success, and changes in expectations or scope
• Develops a diverse network through the mutual sharing of ideas, knowledge and resources and an acceptance of different perspectives
• Develops credibility and trust with clients and others by demonstrating an understanding of their needs, displaying good listening skills and asking appropriate questions
Proactive
• Establishes credibility with the client by demonstrating an understanding of client’s business environment and taking responsibility for meeting client needs
Insightful
• Analyzes and clearly presents data and other information to identify significant trends or key issues
• Uses relevant data to generate insights and to facilitate discussions about the implications to priorities and projects
Business Progressive
• Builds knowledge of service line and subservice line functions
• Maintains firm and business unit knowledge
• Understands and applies the correct methodology, tools and technology
Innovative
• Contributes to an innovative culture by sharing ideas
• Identifies and promotes opportunities for process improvements
Commercial
• Produces work of high quality that is timely, accurate, complete and clear
Quality, risk management and technical excellence
Quality and risk management
• Evaluates progress on tasks and makes necessary adjustments
• Focuses on quality by asking critical questions and sharing ideas and concerns openly
• Identifies potential problems and opportunities related to the implementation of relevant professional standards and EY policies, working with team members for successful resolution
• Maintains independence and objectivity, complying personally with all applicable professional standards, EY policies and regulatory requirements
• Organizes work in a way that appropriately prioritizes the needs of multiple internal and external stakeholders
• Produces, with limited supervision, complete and accurate work within a range of functional activities
Technical excellence
• Compiles and assimilates information quickly and accurately identifies the most significant implications from that data
• Develops and maintains up-to-date knowledge in own functional area, sharing key learnings appropriately with colleagues
• Promotes knowledge sharing and conveys information tailored to audience needs, using graphics, tables and models, where appropriate, to improve impact
• Proposes credible suggestions and options that effectively resolve business challenges
Supervision responsibilities:
• No direct supervisory responsibilities
Job Requirements:
• Due to the global nature of EY, you will be expected to team with colleagues in-person, and virtually, including across multiple time zones.
• To effectively team remotely, a stable and reliable home internet connection is required.
• To effectively team in person, you will be expected to work from the EY office in Manila (Taguig City) at least two days per week, depending on local policies.
• Some international travel may be required as part of this role therefore, you must have a valid passport, or the ability to obtain one.
• When working across multiple time zones, there may be occasions where you’ll be required to work outside of regular business hours.
Education:
• Fluent written and spoken English language skills are required.
• Further language skills are not required, but additional Asian language skills, particularly Mandarin, Japanese, Malay, or Korean will be highly regarded
• While not mandatory, a degree in Business and/or Procurement will be highly regarded
Experience:
• You should have at least 3 years of experience in the travel and/or meetings and events industry, with a working knowledge of corporate travel management practices.
• Experience working with Microsoft (Office) 365, particularly Excel and PowerPoint, is required.
• Experience working with Microsoft Power Platform, particularly Power BI, Copilot Studio, and Power Automate is not required, but will be highly regarded
• Experience working in a similar role for a large, multinational organization, or for a travel management company is not required, but will be highly regarded
• Experience working in a cross-cultural, service-focused environment is not required, but will be highly regarded
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