Aruba WLAN Network Engineer with English

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

How you'll make your mark:

Troubleshoot and diagnose customer issues,ensuring satisfactory resolution.

Maintain consistent customer satisfaction.

Provide support for Case Management and Solution Management.

Case Management: Ensure timely identification and resolution of reported issues.

Solution Management: Ensure optimal performance of customer solutions.

Demonstrate the ability to multitask and work independently with minimal supervision.

Exhibit excellent communication and interpersonal skills.

Formulate action plans (both technical and operational) to analyze and resolve reported issues.

Assign reported issues to the appropriate department and ensure proper follow-through.

Escalate issues as necessary to ensure timely resolution of customer concerns.

Validate customer issues in a remote lab when required.

Collaborate effectively in a team environment, including interactions with Aruba and customer colleagues, QA teams, engineers, and field organizations.

Preferred Qualifications:

Excellent communication in English (Second European language is an advantage)

Bachelor’s degree in computer engineering or Communication/Electrical Engineering required or Equivalent experience.

Prior Experience in Networking Domain or customer support.

Preferred Skills:

CCNA or other network associate certificate level knowledge

Routing & Switching experience and knowledge

Wireless knowledge/certificate is considered as an advantage

# LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#bulgaria#aruba

Job:

Services

Job Level:

Intermediate

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.