Job Description SummaryYou will manage all resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products, includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. You will impact departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.

You, together with GE Service Sales and Service Channel Partner and Director of Services, will drive the in-country strategy for service delivery/growth and service compliance. You will manage DI Engineer in the region and support channel partners service operations with a rigorous working mechanism to drive operation excellence and good KPI.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles & Responsibilities:

Team leadership and operation excellence driving with allocated territory:Deploy Fundamental Rigor: Provide leadership and support for good KPI, learning delivered by each Field Engineer (FE) in the team.Manage team members  to comply with EHS, service compliance and processesEnsure the discipline and proper attitude of Field Engineer in the teamExecute regular operating mechanism for performance/operational reviewsSchedule EMC, FMI, PM, PM and installation for the best service deliveryCollaborate to project management team, sales team, region & Channel Partners for a best fixed installation schedule.Problem solvingTo be the 1st escalation level of team member for daily operation including but not limited to problem on device, problem on site, customer’s concerns, other functions’ concern…Be incharge of the contact point to customer / other functions for CSO related to technical issuePeople/Team Development:Formulate plans and implementation  for identifying, developing and managing new FEDevelop technical & personal competency for new FE by leveraging synergy of experience FE, knowledge base, and internal connectionsContribute Growth Business:Ensure the service delivery for in-country service sales growth strategy with service sales team & channel partnersEnhance the utilization of channel partner service delivery to optimize the service delivery where appropriateOther responsibilitiesEnsure reasonable availability on daily basic for team performance optimization,  and for feedback to other function, CP & customers.After receving the confirmation of HPM, provide SRC check date (if needed) & tentative installation schedule in the following day. Ensure 100% onsite check (if no use HPM report)Manage the delivery time of HBS within 10 working days maximumManage PM implementation for no PM pending over 1 month and no PM overdue after warranty /MSA period.Attend all relevant tcon with regional team  Acknowledge the status of daily job of team members & proper update to Admin/CSM for furtherAssist Connectivity Champion to achive the connectivity target.KPI fullfilment: based on the target of ASEAN service quality.

Required qualifications

Diploma Qualified to Degree level or equivalent. Minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, BioMedical Engineering or equivalentTechnical analytical skills. 2-4 years Field Services experience.Experience in CT, MRI, X-ray, Nuclear Medicine is a plus.Profiency in English and local language.High work standards and quality.Initiative and motivation.Excellent communications, listening and interpersonal skills.Excellent problem-solving skills, able to think outside the boxStrong Customer skills with pro-customer mindset; deals tactfully and effectively with differences of opinion, influences rather than directs.Min. 2 years Team Management experiences.Strong alignment skill to support business strategies and contribute to business financial commitments.Strong leadership skills to build and maintain highly engaged team and support others’ growth in line with business growth.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No