Job Title : Area Manager Western Cape
Sector Title : Retail Stores
Area : Cape Town
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Our client is searching for an experienced Area Manager to manage their retail operations based in the Western Cape
Key Performance Areas
Sales & Marketing
Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited
Make certain that business direction and strategies are followed
Achieve and exceed store sales targets
Monitor and evaluate the daily sales targets of each store in your business unit
Drive sales in your area through active participation in promotions & providing sales leadership to staff
Provide regular feedback on products marketing and pricing of retailers with similar products/promotions and opportunities to the Buying & Marketing team
Management of Staff
Manage the performance and development of staff in your business unit to become a motivated sales force
Effectively manage the Salaries and Wages budget of each store in your business unit and ensure that salaries and wages expenditure is in line with the required sales ratio percent
Manage & involve HR in all IR related matters within your business unit Initiate disciplinary hearings and from time to time represent the company at the CCMA
Determine staffing needs recruit interview and place employees in line with the company recruitment policies and procedures
Ensure that the responsible persons in stores adhere to the standard operating procedures Check and verify necessary documents when doing store visits
Risk Shrinkage & Security
Manage the security in all aspects within your respective business unit and ensure that security procedures are strictly adhered to
Monitor and provide regular feedback to the risk team on the performance of security staff in your respective stores make sure that they are alert and performing their duties as expected
Identify and report potential Risk area within your business unit involve the risk department where necessary
Continuously monitor Shrinkage and ensure that all stores implement preventative measures in place to minimise stock losses in your business unit
Should there be high shrinkage in one of the stores you will be required to investigate the reasons thereof and act on the stock losses in accordance with the shrinkage policy
Ensure that stores are prepped for stocktakes to reduce down time in stores as a result of stock takes
Stock & Asset Management
Responsible for each store as a whole ensure that the outside of the stores is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained throughout your entire business unit
Manage controllable expenses as this directly affects the profitability of your business unit
Ensure that stores control their inventory and that the process of receiving and capturing of stock at store level
Investigate and take active measures to prevent negative stock on hand
Stock management IBTs &ndash move stock between stores to maximise sales opportunities
Ensure that there is an equal standard throughout the stores in terms of merchandising and housekeeping standards
Customer Service
Must possess strong customer service and communication skills and the ability to apply a friendly and enthusiastic manner on a daily basis
Train staff in customer service
Assist customers with enquiries and complaints
Continuously satisfy customer needs and attract clientele
Requirements
Minimum 3 to 5 years experience in a similar capacity as an Area Manager
Clothing retail experience is essential
Extensive travel between stores &ndash need to ensure that regular store visits are being conducted
Matric
Retail operations qualification will be an advantage
Valid Drivers License
A proven ability to manage staff to ensure maximum productivity
Strong business acumen and understanding of business financials
Willingness to work long hours and over weekends
Remuneration Market related Pool Vehicle Company Cell phone and Company Laptop