Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

The Area Manager of Food & Beverage is responsible for managing all aspects of food and beverage service at the Hershey Lodge restaurants including Fire & Grain, Revelry Chop House, Cocoa Beanery, Cabana, The Bears’ Den, and Stacks.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Interview, hire, schedule, train, and motivate staff. Ensure that all pre and post service line ups are executed daily.*

Forecast revenue and expenses. Monitor and control labor and supply costs in order to optimize profit and adhere to budgets.*

Provide hands-on leadership on the floor and respond to customer concerns. Monitor service, guest satisfaction, and the correct flow of service in the restaurant.*

Maintain expert knowledge of all restaurants within the area of responsibility in order to effectively lead staff, uphold standards, and respond to guest questions and concerns.*

Complete payroll information and monitor labor reports.*

Order, inventory, and maintain par levels of product inventory. Adjust par to forecast as needed.*

Enforce sanitary practices for food handling and general cleanliness in order to maintain safety, health and sanitation standards.*

Coordinate and lead food and beverage training, including regular reviews and updates of standard operating procedures.*

Regularly communicate with the Director of Restaurants and culinary partners to proactively manage and improve service standards, marketing strategies, guest comments/concerns and menus.*

Maintain accurate and up-to-date employee files, ensuring timely collection of required signatures and completion of follow-ups (i.e. ATDs, statements, and PAMs). 

Update InfoGenesis with current menu items and employee information as needed.

Align, streamline, and standardize core operational functions, including side work, responsibilities, and onboarding processes.

Perform other duties as assigned.

Qualifications:

18 years of age or older.

Completion of high school or GED

Minimum of 4 years of related experience.

Industry Experience - Food & Beverage, Hospitality/Tourism

Minimum of 3 years of supervisory experience.

Post-Employment - RAMP Training, ServSafe Allergen and ServSafe Manager Certifications

Knowledge, Skills, and Abilities:

Skilled in the use of Microsoft Office applications, including Excel and Word.

Job Demands:

While performing the duties of this job, the employee is required to:

Reaching Forward Occasional (<33%)

Climbing Stairs Occasional (<33%) (20 ft maximum height)

Lifting Occasional (<33%) (lbs maximum weight)

Reaching Overhead Occasional (<33%)

Finger Dexterity Occasional (<33%)

Hand/Eye Coordination Occasional (<33%)

Stooping Occasional (<33%)

Bending Occasional (<33%)

Standing Constant (>67%)

Walking Frequent (34-66%)

This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer