JOB SUMMARY

H&R Block, the 4th largest retailer in the U.S., is looking for retail store management professionals eager to advance their careers while helping a dynamic team deliver the renowned customer service that sets us apart. Each H&R Block Retail Store Manager plays an essential leadership role in our U.S. Retail Operations, leading a team of 40-60 highly trained tax professionals at up to four locations. H&R Block Retail Store Managers are responsible for delivering top-line and bottom-line business results. That effort builds on a proud tradition: H&R Block, an S&P 500 corporation, has prepared more than 650 million tax returns worldwide since 1955. The growth of our company and retail presence is a direct reflection of the great work of more than 80,000 incredible associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 Effectively lead and manage a large team of associates across multiple locations Ensure strong client experiences for both new and returning clients Grow new clients through effective local marketing plan execution Embrace continual learning and participate in customized training and ongoing leadership development opportunities
MINIMUM QUALIFICATIONS
 High school diploma or GED required Bachelor’s degree in Business or other related field OR an equivalent combination of education and experience preferred Minimum of three years of related experience working in a retail environment; prefer minimum two years retail management experience OR equivalent combination of education and experience Assertive, proactive management approach Results-driven with strong business acumen skill set Customer service experience Excellent verbal and written communication skills Good decision-making skills and the ability to function well in a fast-paced environment Able to exercise independent judgment with minimal supervision Strong organizational skills sufficient to plan and manage day-to-day office operations in multiple locations Demonstrated aptitude for business plan execution and desire to grow the business Interpersonal and client-orientation skills focused on actively seeking to understand and meet client needs Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates Understanding and previous use of a Windows-based computer system Demonstrated effective facilitation/training skills Bilingual - Spanish speaking preferred 
We offer a comprehensive selection of benefits including: Medical & Dental Health Benefits 401K Match Tuition Reimbursement Flexible Time-off Bonus Eligibility Learn more at www.hrblock.com/retailstoremanager.