Operations are the driving force behind Amazon. This key service of our business allows us to efficiently fulfill and ship orders so that our customers receive their items on time. As an Area Manager, you will ensure that your site operates smoothly to meet customer demand. You will lead a team that contributes to the safety, efficiency, and quality of our operations, and you will oversee several projects across our network to drive productivity.

Key job responsibilities
• Create, oversee, and promote a culture of safety and well-being.
• Analyze and implement changes to maintain high and consistent levels of quality and productivity.
• Supervise projects aimed at streamlining processes, optimizing productivity, and improving service quality within your area of responsibility.
• Analyze team performance against company objectives and implement actions to enhance operational excellence.
• Collaborate with management colleagues to standardize shift practices

A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.


About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery operations in partnership with third-party delivery companies. We leverage creativity and continuous improvement initiatives to deliver millions of physical products to our customers. Our goal is to make the delivery experience as smooth as possible for our customers and to deploy global delivery solutions for our latest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants.

Our work operates in two ways. Our 'under the roof' teams process millions of products before sending them to our delivery teams. The human element is at the heart of the team's activities, providing essential support, even during nighttime operations. We primarily focus on operations, with teams present 24/7 at most of our sites.

As for our 'on the road' teams, they work with Amazon Flex, a network of delivery companies. Each year, we continue to raise the bar for customer experience through new delivery services. We are constantly searching for new ways to tackle the logistics challenges of the industry and innovative ideas to reduce our carbon footprint, relying on a fleet of vehicles (including electric vehicles) and cutting-edge technologies.