Key Responsibilities:

Monitor Customer experience for VAS & Hi products in stores – Including aftersales processes Driving sales of VAS (Publishing, Insurance, Connect & Hi) products and services in TFG store environment. Collaborate with Brands Area Managers to elevate VAS and Hi performance Ensure VAS & Hi store standards and promotional items are in place Manage external agents performance in stores Ensure staff and agents are trained Address VAS compliance and risk items are address in area of responsibility together with the Brand Execute marketing and sales programs across VAS/hi., e.g., Driving Publishing subscriptions during and outside NAD and highlighting competitions and incentive drive to increase sales. Act as liaison between stores and VAS/hi. e.g., Assist with intervention of claims and activation of insurance policies. Track market and company sales performance against targets. Measurables across all VAS/hi in this role: Drive store staff to generate leads and make sales. Driving VAS/hi incentives paid via TUYU. Grow all VAS/hi brand awareness in stores. Gather and report customer intelligence. Support all department initiatives, give actionable feedback, share best practices and serve as advocate and information source for department. Generate weekly reports for all VAS/hi portfolios. Weekly and monthly feedback to each portfolio of findings and progress in stores. Build good relationships with store staff and management. Assist with trouble shooting and after sales service issues Strategise and implement tactics to ensure VAS/hi sales process is smoother and conversion rates higher. Assist with all VAS/hi new incentives and incentive queries. Co-ordinate training in store for all VAS/hi initiatives. Shoot video content for training aids to be used on TFG Learn. Conduct new and current product training. Make sure all VAS/hi marketing materials are visibly displayed in TFG stores and information kept up to date. Set a daily call diary. Visit on average 50-60 stores per week Assist in generating and implementing promotional and incentive plans. Assist in resolving incentive complaints for all brands. Follow up on incentive pay outs and liaise with stores. Make sure store staff are registered for incentive programs as well as any additional programs.

 

Qualifications and Experience:

A business or retail related degree will be advantageous.   Minimum 6 years retail experience with a minimum of 3 years store leadership experience.   Valid driver’s license  

 

Skills:  

Organised and thorough   Contract Preparation   Legislative Framework Alignment   Account Management   Strategic Sales Planning   Profit and turnover driven   Able to manage risk within the store   Customer Value Management  

 

Behaviours:  

Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others   Develops plans and prioritises initiatives that align to the organisational goals and objectives   Assesses and improves the efficiency, effectiveness, and quality of various work processes   Interprets and simplifies complex and contradictory information when resolving organisational problems  Takes accountability and ensures others are held to account on agreed upon performance targets   Consistently makes timely, well-rounded and informed decisions   Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation   Effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes  Understands, anticipates, and meets the needs and expectations of customers  

 

 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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