Job Description Summary

Reporting to the Area Director of Sales and Marketing, the Director of Catering and Conference Services is responsible to develop and implement catering strategies and tactics for the catering team, including securing new business, maintaining existing relationships, managing the Conference Services team and executing tactical plans to maximize the profitability of the three hotels. The DOC is responsible for the execution of the day-to-day operations of the catering / conference services team as defined by the Area Director of Sales and Marketing. In addition to leading the catering team, this is a selling role with booking and servicing goals.

Sonesta leaders are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives. The idea candidate has a passion for building and motivating teams that achieve results.

Job Description

Job Description: 

Achieve department’s budgeted revenues and personal sales goals.Ensure that both you and your sales team consistently exceed booking goalsConduct regular one-on-ones with Catering Sales Managers to review sales funnels, prospects, tentatives, lost business, conversion of business, and proactive plan tractionConduct regular one-on-ones with the Conference Services team ensuring hotel communications on each event is clear and conciseMust be proficient in event contractual agreements, quoting pricing, setting traces, and the management of accountsResponsible for monitoring, measuring, and recognizing performance of team members who directly report to the roleRecruit, hire and train to fill open catering department positionsImplement and train on existing policies and procedures and develop new processes as needs riseEnsure that function bookings, group resumes, and event contracts are prepared and distributed accurately and efficientlyWork closely with appropriate departments to enhance service delivery and to overcome operational challengesReview daily posting of charges, resolve any discrepancies in a timely manner.  Follow-up to ensure guest satisfactionWith direction and guidance from the Area Director of Sales and Marketing and Market Director of Revenue, develop banquet menu pricing, rental fees and revenue minimums, using current competitive dataWorking with the Area Director of Sales ensure proper utilization of function space to yield maximum revenues.Assist Area Director of Sales and Marketing in the preparation of the annual departmental operating budget, and financial plans.Establish monthly forecasting of banquets and catering revenuesOwn / manage audio vision and third-party vendor relationshipsSupport, comply and promote company initiative, policies and guidelines.Handle employee issues in a professional and timely mannerAct as a “floater” servicing leader when & where necessary.Conduct banquet and catering facility tours and entertain clients in accordance with company and property policies.Perform other duties as assigned

Specific Job Knowledge & Skills:

Bachelor's Degree from a four-year college or university; and a minimum of three years of catering and/or convention services leadership experienceExperience managing a catering sales team and / or multi-unit operation is a plusAbility to analyze reports and develop and implement strategies to improve outcomesAbility to calculate figures and amounts such as discounts, interest, commissions, proportions and percentagesAbility to speak effectively to groups including customers and employeesProficient in Delphi FDC, including system setup, menu and items, BEOS and Banquet ChecksMust speak fluent EnglishExcellent oral and written communicationExcellent organization skillsProficient in Microsoft Word, Excel and PowerPointMay require a valid Driver’s License.May be required to work nights, weekends, and/or holidays.

Physical Abilities:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistanceRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuityStand, sit, or walk for an extended period or for an entire work shiftReach overhead and below the knees, including bending, twisting, pulling, and stoopingMust be flexible to work variable days of the week to include weekends and holidays

Additional Job Description Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick Days

Additional Job Information/Anticipated

Pay Range

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.