Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

Homes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges.  HIL is looking for an Area Director of Operations to join our team.  The Area Director of Operations is a full-time role as a dynamic and engaging leader for our Southeast area. The role is located in Waukesha/Milwaukee, WI, with some hybrid flexibility. The Area Director of Operations participates in high level strategic decision making based on observations, audits and review as serving in the role. The ADO is also responsible for supporting supervisors and support roles through mentorship and collaboration by managing high performing teams, budgeting, and promoting quality services and maximizing customer service delivery.

As an Area Director of Operations, you will:

Monitors area occupancy, quality of services and needs of existing and potential clients.Supports the entrance of new clients and funding entities and facilitates internal moves or discharges from service.Ensures structure of proposed and current services meet client needs and funder requirements to achieve intended outcomes.Manages area operating budgets through review of company financial reports and develops action plans to address variances and ensure profitability.Works closely with Executive Director, Director of Finance, and the Admissions team to review, develop, and secure new business opportunities.Develops and maintains strong partnerships with external stakeholders to positively impact agency development, sustainability, and growth within the Company.Reviews the results of all internal investigations including alleged employee misconduct, employee and client grievances, appeals related to corrective action, and root cause analyses.Implements and evaluates mitigation plans aimed at diminishing potential for recurrence.Ensures client care and program concerns are investigated and action plans are developed as needed.Performs human resource management and payroll functions for direct reports including interviewing and selection; orientation, training and performance monitoring and evaluations, coaching, counseling and corrective action.Monitors employee morale and retention.Maintains positive, open and supportive work relationships with HIL employees.Report allegations of abuse, conflict of interest, harassment or fraud to appropriate level of management.

Qualifications

Operations Management and Budgeting skillsAnalytical Skills and Team Management abilitiesCustomer Service expertiseExperience in human services or healthcare industry is a plus, experience with IDD/DD population preferredExperience managing multiple locations with multiple levels of managersExcellent communication and leadership skillsBachelor's degree in a relevant field such as Business Administration or Healthcare Management10 years of experience in the human services field and 3 years supervisory experience

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners.  We ask for demographic information so that we can be intentional in supporting our Owners best.  Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

Passion

Accountability

Teamwork

Openness

Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!