Enquiry Management

Receive and respond to all international related enquiries daily either via mail, telephonically or face-to-face to all internal and external stakeholders with the focus on good Customer Services. Attend to escalated enquiries and respond the soonest. Respond immediately to escalated enquiries.

 

Human Resource Management

Supervision of contract staff during the application and registration core timelines by managing the workload distribution, leave schedules, assist with the identification of skills and training requirements, monitor and conduct adherence to disciplinary codes and University policies and any other Human Capital operational related activities.

Client Service and Immigration Support

Evaluate and/or pre-screening of international applications and final screening prior to registrations, issuing of study visa letters, managing and monitoring of application and registration of international applicants, advise faculties with foreign qualification structures and advise students on immigration rules and regulations.

 

Legislative reporting

Conduct data validations, correct and submit international legislative reporting to the Department of Home Affairs.

 

Data Management 

Capture, validation and correcting of international related data input and outputs ensuring accurate and quality assured data. Validate documents received, data submitted ensuring good quality of international data. Ensure that HEMIS statutory reporting validations are completed within the set timelines. Pay attention to detail when processing information. Quality assure data captured for accuracy

Document Management

Ensure that all international related filing is completed in accordance to legislation, ARC document management file plan and retention schedule or any guidelines provided. Collate and file international student records on student’s files on conclusion of registrations

 

General Office administration

Adhere to office rules. Knowledge and adherence to legislative prescriptions, rules, policies and apply correctly. Complete duties assigned by ARC Supervisor and management. Manage all international administration related functions in the ARC office.