Join VillageCare as a Full Time Applications Support Analyst, where you'll play a pivotal role in enhancing healthcare services through innovative technology solutions. Embrace the freedom of fully remote work, allowing you to balance your professional and personal life seamlessly. Collaborate with a dynamic team of problem solvers dedicated to customer-centric excellence, all while enjoying the flexibility that modern work demands.\n
With a competitive salary range of $77k-$87k, this role not only offers financial rewards but also the chance to make a meaningful impact in the health care industry. You can get great benefits such as a generous PTO package, 10 Paid Holidays, Personal and Sick time, Medical\/Dental\/Vision, HRA\/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, and Additional Employee Discounts. Elevate your career in a forward-thinking environment that values integrity and high performance, making each day exciting and fulfilling.\nVillageCare: What drives us\n
VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.\nAre you excited about this Applications Support Analyst job?\n
As a new Applications Support Analyst at VillageCare, you can expect a dynamic and engaging work environment where problem-solving is at the heart of your daily responsibilities. Your typical day will involve troubleshooting application issues, providing technical support to end-users, and collaborating with cross-functional teams to enhance system performance. You'll be responsible for analyzing user requirements, documenting support processes, and contributing to software updates.\n
Your schedule will be Monday through Friday, from 9 AM to 5 PM EST, allowing you to maintain a healthy work-life balance while engaging in high-performance tasks. Regular team meetings will foster collaboration and idea-sharing, ensuring you stay aligned with the organization's customer-focused goals. Expect continuous learning opportunities as you refine your skills and contribute to our mission of excellence in healthcare delivery.\nWould you be a great Applications Support Analyst?\n
To succeed as an Applications Support Analyst at VillageCare, you will need a robust blend of technical acumen and interpersonal skills. Proficiency in supporting healthcare applications, particularly Electronic Health Records (EHR) and Practice Management Systems, is essential. You should possess strong troubleshooting abilities to quickly resolve application issues faced by end-users, including healthcare providers and administrative staff. Experience with system maintenance, upgrades, and implementing application patches is vital for ensuring stability and security. Excellent communication skills are necessary for effective user training and collaboration with diverse teams, including IT staff and vendors.\n
You'll also need a keen analytical mindset to manage and document support tickets, identify recurring issues, and recommend system improvements. Familiarity with healthcare regulations, including HIPAA compliance, will help you maintain necessary documentation and ensure the integrity of our applications. An associate degree or equivalent certification and a minimum of three years of relevant experience are required for this role.\nYour next step\n
If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!\n
VillageCare is an Equal Opportunity Employer.