Overview

Hire Resolve’s client, a logistics company, is currently seeking a Application Support Manager to join their dynamic team in Port Elizabeth. This is an exciting opportunity to lead an application support team and drive the delivery of high-quality services in a fast-paced, global environment.

Responsibilities:

Team Leadership & Management

Lead and manage the application support team, providing guidance, support, and performance feedback. Establish standardized processes and ensure adherence to ITIL best practices.

Operational Oversight

Oversee daily operations to ensure effective service delivery. Ensure application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Collaboration with Shared Service Centers

Coordinate support efforts with regional teams to ensure seamless 24/7 service coverage. Facilitate shift transitions to maintain operational continuity.

Liaison with Development Teams and Stakeholders

Collaborate with development teams, service owners, and product owners to align on service delivery. Engage with business stakeholders to ensure services meet their needs.

Point of Contact for Escalations

Serve as the primary escalation point for complex issues. Act as incident manager during emergencies, guiding teams to resolution.

Performance Monitoring & Continuous Improvement

Identify and address trends or gaps in support processes. Promote a culture of continuous improvement within the team.

Training and Development

Assess and coordinate team training to enhance skills and knowledge. Mentor team members to foster professional growth.

Service Transition Management

Oversee the transition of new applications to ensure smooth onboarding.

Monthly Service Reviews

Conduct regular review meetings to assess service performance and plan optimizations.

Technical Support

Conduct and direct research into IT issues and products as required. Develop proficiency in the systems used for support workflows. Requirements Proven experience in application support management. Strong customer support experience. Ability to read and debug code; experience with C#, .NET, MS SQL, and message formats is advantageous. Familiarity with ITIL principles and practices. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Capacity to perform general mathematical calculations for business cases and budgeting. Collaborative approach to working with diverse teams and stakeholders. Benefits

Contact Hire Resolve for your next career-changing move.

Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Lisa Meyer on LinkedIn You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

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