Application Support Intern II **Req number:** R5234 **Employment type:** Full time **Worksite flexibility:** Onsite **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated and detail-oriented L2 Application Support Intern to join our IT support team. This internship is a great opportunity to gain hands-on experience in real-world application support, troubleshooting, and working with cross-functional teams in a dynamic IT environment. **Job Description** We are looking for a **Application Support** **I** **ntern** . **This position will** be **6 Months Internship** and Location **Bangalore.** **What You’ll Do** + Assist the L2 support team in investigating and resolving application-related issues. + Monitor application performance and help respond to incidents and service requests. + Analyze logs and data to identify root causes of recurring problems. + Document known issues, workarounds, and resolutions in the internal knowledge base. + Work closely with L1 support and escalate issues as required under supervision. + Collaborate with development and QA teams to support issue resolution and deployments. + Provide daily status updates and maintain clear communication with the team. **What You'll Need** + Pursuing a Bachelor’s degree in Computer Science, Information Technology, or related field. + Basic knowledge of SQL, databases, and web applications. + Familiarity with troubleshooting techniques and log analysis. + Good communication and interpersonal skills. + Willingness to learn and contribute in a fast-paced environment. + Ability to work both independently and as part of a team. **Good to Have** + Familiarity with ticketing tools (e.g. HDA, Jira) + Basic understanding of ITIL concepts and incident management What You'll Gain: + Practical experience in application support and incident handling + Exposure to enterprise-level tools and real-time issue resolution + Mentorship from experienced professionals + A potential pathway to a full-time role based on performance **Physical Demands** + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.