Insight Global is looking for an application support engineers to join an existing team for a large financial institution in the Chandler, AZ. The group supports a wide range of applications; batch, BI platform, and niche technologies- mostly java or .net based applications. The applications are for the data management LOB around data production and privacy (more focused on data protection.) The group supports about 100 applications but are put into smaller groups that support about 5-6 apps. The team is made up of about 35 members both onshore and offshore- the team follows the sun model. Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. These individuals will only be supporting and NOT coding. They will be supporting level 1 and level 2 functions- responding to alerts and driving incident triages. They use Dynatrace or Splunk from a monitoring perspective- Splunk for log retrievals. - Also use it for triage as well. Use UNIX environment for back end!
The manager needs individuals who can DRIVE the incidents They will be responsible for fixing issues as they arise using different diagnostic tools to get a gag on the health of the systems, function of application servers and escalating to the development team as needed. This is not infrastructure related; it is IT application support only. This team is also inheriting a business intelligence platform so having some knowledge with any BI tool would be helpful. This is a production support role so sometimes there are times for weekends- on call schedule, expect flexibility- work for 40 hours a week.

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