Job Description

To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goalsProvide input into the budgeting process and monitor utilisation for the financial year according to the operational planProduce or review budget reports to make sure they accurately reflect work activityEnsure financial documentation is maintained to support accurate record keeping and future legislative requirementsEscalate potential budget risks that may lead to increased costs or financial lossesPresent work proposals on planned activities that will require financial resourcesAllocate and approves expenditureCollate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budgetEnsure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the business operational plan; Organisational values and service standardsCommunicate how customer service solution will be implemented and secures buy-inEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceBuild relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-inEngage in cross-functional relationships to obtain and to provide work supportImprove business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and dataProvide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targetsAccumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunitiesProvide input into the development of the busines area tactical strategy in achievement of the overall business strategyDevelop and implement an area operational plan in achievement of Business objectivesUnderstand competencies and skills required for own and employee's development and performanceIdentify development needs and select effective solutions to address own and employee development needsEnsure that each employee prepares a personal development plan that is implemented and reviewed as requiredProvide on the job coaching and guidanceManage team delivery against goals in the area of responsibilityManage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and proceduresParticipate in Talent Management practices and processes in line with HR policies and proceduresImplement employment equity plan targets in all recruitment and employee movement activitiesManage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedbackEnsure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concernsSet relevant stretch goals for team and motivate achievementLead a development culture where information regarding successes, issues, trends and ideas are actively sharedBuild and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergiesLead specialist communities of practice and contribute positively to own and organisational knowledge improvementJob Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.