Your Title: Application Customer Support

Job Location: Portland Area- Lake Oswego, OR

Our Department: Viewpoint’s Vista Software

Are you interested in identifying and delivering disruptive cutting-edge technologies?

What You Will Do

The Application Support Specialist serves as the primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Viewpoint’s construction accounting and project management software, as well as other point solutions. 

Assists customers with use of Trimble Viewpoint’s Vista Software, Trimble Pay, and Vista Web Application Software.

Monitor, track, and document customer support calls and related activities in Trimble’s CRM system.

Use SQL Query, reporting tools, and spreadsheets to examine underlying data. 

Serves as an on-call resource for International calls as part of normal department rotation, as assigned

What Skills & Experience You Should Bring

An Associate’s degree or two (2) or more years of relevant industry work experience

Strong understanding of general business payroll set-up and processing, accounting principles and practices

Experience working all the way through the General Ledger is highly beneficial

Intermediate level of experience with core MS Office suite (Outlook, Word, Excel)

Ability to work within the coverage requirements of the Customer Support department, including on-call rotation

What Skills & Experience You Could Bring

Prior Viewpoint by Vista ERP, Trimble Pay, or Vista Web Application experience

Construction industry experience, particularly in construction accounting and/or project management is desirable but not required

Experience with complex computerized payroll systems 

Knowledge of Microsoft Transact SQL 

About Your Location

Under a flexible work arrangement (hybrid), this role primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 3 days per week in the office.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

19.42

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24.26

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contactAskPX@px.trimble.com