Purpose Statement: Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence, providing daily “care and feeding” for core applications to ensure availability and performance, providing conceptual design expertise to solutions, owning the application life cycle (patching, upgrades, security updates, etc.), and managing relationships with key third party software suppliers.

Key Job Accountabilities:

Provide customer service excellence in supporting Plexus teammates through incident support, management and resolution.Act as first line of contact (post Global Service Desk) for application related issues. Monitor incidents for trends and proactively recommend improvementsAssisting with functional testing and application management.Assist with documenting system requirementsHelp manage and successfully deliver low to moderate complexity efforts.

Additional Accountabilities:

Regulatory Compliance: Ensure that solutions support Plexus and customer policies surrounding key controls and compliance, such as SOX, ITAR, EAR, FDA, and others as appropriate by properly specifying these needs as part of the overall delivery of requirements.Technical Currency:  Remain current on Plexus business, industry and IT technology trends in order to provide forward looking solutionsFocus on continuous improvement - personal, the team, and processes. Develop, discuss and adapt to those enhancements and changes.Actively participate in Functional User Groups and similar meetings by sharing common problems and solutions across multiple sites/regions and providing user request updates.Additional duties as assigned.

Education/Experience Qualifications:

A minimum of an Associates is required; a Bachelors is preferred0-2 years of related experience is requiredAn equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.Experience in computing systems or IT support is required

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:  

Analytical abilityCustomer service excellenceCollaborationContinuous learningStrong communication skills (both written and verbal)

Work Environment:

The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.