Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspire the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Join Apple, and help us leave the world better than we found it! The AppleCare Partner Relations team is searching for an individual to fill the role of AppleCare Developer Support Escalation Specialist. This role involves working cross-functionally to resolve complex Developer issues that have been escalated from within AppleCare, Developer Relations Partner Managers, App Store Operations, and other internal teams. Developer Support Escalation Specialists will need to leverage an in-depth understanding of the Developer program and experience, and use that knowledge to determine a path to resolution. They will partner with Apple organizations and systems needed to handle escalations and improve the overall experience.