ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) APAC Hospitality Senior Analyst plays a crucial role in supporting hotel and venue selection operations across the APAC region. This position is responsible for booking accommodations and venues for qualifying events, coordinating with Meeting Planning Agencies (MPAs) to ensure effective communication of hotel and venue details, and addressing inquiries related to hotel and venue selection as required.

The senior analyst will serve as the primary point of contact for commercial colleagues regarding any hotel or venue-related business needs, and will proactively address issues that may arise during the selection process. And they will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation.

Collaboration is essential in this role, as the senior analyst will work closely with the APAC MEET Regional Hospitality Lead, MEET Regional Operations teams, in-market Service Ambassadors, and other regional stakeholders, including the Process Integrations and Controls Lead, the Partner Standards & Innovation Lead, and various business and supplier partners.

This position reports directly to the APAC MEET Regional Hospitality Lead.

Hotel and Venue Selection

Execute daily hotel and venue selection activities for the APAC region, under the direct supervision of the Regional Hospitality Lead.Collaborate with commercial colleagues to ensure that all business needs and requirements related to hotel and venue selection are effectively addressed.Ensure compliance with Pfizer policies and local regulations regarding hotel and venue selection. Work with Legal and Local Compliance to get approvals for exceptions when neededMonitor alignment with key performance indicators (KPIs) related to timelines for hotel and venue selection.Coordinate with Meeting Planning Agencies (MPAs) to ensure that all hotel and venue information is accurately communicated.Partner with MPAs to ensure reconciliation activities are conducted accurately and in accordance with service level agreements (SLAs).Validate and clarify all supplier responses before presenting them for selection.Ensure adherence to all deadlines and SLAs.Maintain up-to-date records of key fields and requirements in relevant systems (e.g., Cvent).Negotiate optimal pricing and concessions for Pfizer.Act as the first point of contact for resolving issues related to the hotel and venue selection process, escalating questions or challenges to the Regional Hospitality Lead as necessary.Provide leadership on special assignmentsSupport roll-out activities, such as translations, testing, and training plans (design, execution, and maintenance)Employ innovative approach to assisting in improving processes and ability to train and deploy changesSupport on training and documentation processes.Lead market touchpoints, support Hospitality Analyst on escalations and leadership on special assignments.

Standard Hotel Contract (SHC)

Oversee the execution of all hotel and venue contracts, ensuring adherence to the Standard Hotel Contract.Maintain a comprehensive understanding of and strong relationships with properties that comply with SHC standards.Cultivate an in-depth knowledge of compliant hotels in the region to provide consultative recommendations to the business.

Stakeholder Engagement

Act as the primary point of contact for the business regarding day-to-day inquiries and activities related to hotel and venue selection.Foster and maintain positive relationships with hotel partners.

BASIC QUALIFICATIONS

Strong stakeholder management skillsComprehensive knowledge and expertise in the technology landscape that supports MEET Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controlsAbility to manage multiple stakeholdersProficiency in PC skills (MS Excel, Word, PowerPoint) requiredGood organizational skills to coordinate and manage multiple prioritiesStrong technical skills in managing transactions within a systemStrong written and verbal communication skills enabling effective communication with all levels of managementStrong customer service skills and mindsetUnderstanding of compliance / financial controlsStrength with multitasking and ensuring accurate detailAbility to work under pressure and to handle several projects at onceHigh level of self-motivation, energy and flexibilityUnderstanding of MAPP Policy terms and healthcare compliance policiesStrong interpersonal and organizational skillsMust have strong negotiation skillsStrong supplier relationships

PREFERRED QUALIFICATIONS

Typical Years of Experience: 3+ years of experience in meeting planning or venue selectionMinimum of bachelor’s degree in Hospitality, Business, or a related disciplineExperience in pharmaceutical meetings operationsBackground in hotel souring and venue selection preferredFluency in English and Chinese is a must; additional languages preferredComfort with ambiguity, anticipates changes, and influences direction of innovative operational strategiesPrevious experience with pharmaceutical companies is preferredComprehensive knowledge of the meetings & travel industryFundamental knowledge of a large, customer facing operations teamAbility to engage with stakeholders to resolve issues and achieve objectivesProficiency in PC skills (MS Excel, Word, PowerPoint) requiredKnowledge of CventProficiency with data analysis and visualizationExperience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controlsExperience with Foreign Corrupt Practices Act transactions preferred

PHYSICAL/MENTAL REQUIREMENTS

Position is based in Dalian, China. Travel would be for work related needs only. Weekend work could be necessary based on volumes.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Global Procurement

Worker Type:

Regular

 
 

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Global Procurement

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