Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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What You’ll Do on a Typical Day :

The Regional Manager of Travel for Meetings [T4M], will drive the APAC market growth strategy within the Meetings & Events vertical with a primary focus on providing group air solutions to AMEX GBT’s customers. The purpose of this role is to align the global and regional business strategies, determine the priorities and goals, and lead and manage a team of T4M Planners. The Regional Manager of Travel for Meetings [T4M] will be expected to deliver higher revenue, elevate customer satisfaction, and team engagement results and support in forming the GTM strategy for the region.

The day-to-day aspects of the role will be largely leading a team of T4M planners/program managers that support Australia, Singapore, HK, India, and Taiwan markets for the T4M solutions.

Supporting the team to partner with Traveler Care [operations and fulfilment business partner] to ensure SLA/KPIs are being adhered to, workloads are cleared and all aspects of the T4M processes are being applied. Partnering with internal commercial teams [Business Travel Sales and Account Management, T4M Account Managers] to drive standardization of solutions and service offerings. Ensuring governance of the scope of work for the clients, and adherence to the global standard operating processes using the approved tech stacks with appropriate pricing.

Ongoing assessment of the market landscape and opportunities in the region - building go-to-market plans that include the value proposition specific to T4M in the region. Developing and maintaining deep senior-level relationships within the broader Meetings & Events and Business Travel teams in AMEX GBT and the regional contacts of the customers.

Personally, contributing to the revenue growth initiatives by supporting relationship management with the senior stakeholders/strategic opportunities, developing business through partnerships with the cross-functional team, and where appropriate leading pitches and RFP responses.

Supporting cross-sell initiatives by collaborating with the commercial teams in Meetings & Events and Business Travel. Identifying opportunities to improve business profitability and deploy solutions. Engage with internal stakeholders and customer contacts to identify opportunities and drive key business priorities.

Mapping customer journeys to identify issues/ opportunities for process improvements, deploying solutions, and providing regular updates on progress. Developing the team to drive high-quality customer experience, enabling them to prioritize their learning & development and providing them improvement feedback through reviews.

What We're Looking For :

Minimum college degree or equivalent practical experience.

Demonstrated ability in Meetings & Events, Business Travel, or related industries.

10+ years of shown people management experience in a diverse, global, and matrixed organization.

Strong business communication skills in the English language.

Knowledge of M&E-related technologies (like, Cvent) and their relevance and application in support of a global strategic meetings program will be an advantage.

Excellent strategic, problem-solving, analytical, presentation, and communication skills.

Ability to travel by airplane, boat, rail and/or car.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!