ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET)APAC Hospitality Lead is responsible for supporting the implementation of MEET’s hotel and venue selection processes within APAC and for overseeing the execution of day-to-day hotel and venue selection. In addition, this lead will oversee Standard Hotel Contract (SHC) adoption and adherence within APAC, serving as the primary point of contact for any issues or challenges and ensuring that all contracts contain Pfizer’s standard terms and conditions. This lead will also be responsible for ensuring compliance in all hospitality-related operations within APAC.

This role will work closely with the Regional Hospitality Analysts, Regional Process Lead, MEET Regional Operations teams, and business external stakeholders, including hotel partners stakeholders as needed.

This role will report directly to the Global Hospitality Lead and will manage a team of 5-10 colleagues.

Hotel and Venue Selection

Oversee operations for the hotel and venue selection process on a day-to-day basis in APACAssign selection responsibilities for each engagement to analysts within the Regional Hospitality team, and monitor progress for all selection-related activitiesMonitor KPIs for APAC, ensuring adherenceEnsure seamless coordination with Regional Hospitality Team, MPAs, and business stakeholders for APACEscalate any issues or challenges related to hotel and venue selection in APAC to the Global Hospitality LeadEnsure team obtains best possible rates and concessions for PfizerEnsure team maintains all key fields and requirements in relevant systems (Cvent, etc)Work with DSCOE on appropriate dashboard monitoring of activity

Standard Hotel Contract (SHC)

Oversee adherence to Standard Hotel Contract for APAC via tools and strategy set forth by Global Hospitality LeadEscalate any issues or challenges related to Standard Hotel Contract adoption in APAC to the Global Hospitality Lead

Stakeholder Engagement

Serve as the primary point of contact for any questions or escalations related to hotel/venue sourcing in APAC and to Standard Hotel Contract-related questions in APAC

People Management and Development

Provide coaching and development for team members (i.e., Regional Hospitality Analysts) through structured processes and tools, including individual and talent development

BASIC QUALIFICATIONS

Comprehensive knowledge and expertise in the technology landscape that supports MEETExperience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controlsAbility to manage multiple stakeholdersProficiency in PC skills (MS Excel, Word, PowerPoint) requiredGood organizational skills to coordinate and manage multiple prioritiesStrong technical skills in managing transactions within a systemStrong written and verbal communication skills enabling effective communication with all levels of managementStrong customer service skills and mindsetUnderstanding of compliance / financial controlsStrength with multitasking and ensuring accurate detailAbility to work under pressure and to handle several projects at onceHigh level of self-motivation, energy and flexibilityUnderstanding of MAPP Policy terms and healthcare compliance policiesStrong interpersonal and organizational skillsMust have strong negotiation skillsStrong supplier relationships

PREFERRED QUALIFICATIONS

Typical Years of Experience: 5+ years of experience in meeting planning or venue selectionMinimum of bachelor’s degree in Hospitality, Business, or a related disciplineExperience in pharmaceutical meetings operationsBackground in hotel souring and venue selection preferredFluency in English is a must; additional languages preferredComfort with ambiguity, anticipates changes, and influences direction of innovative operational strategiesPrevious experience with pharmaceutical companies is preferredComprehensive knowledge of the meetings & travel industryFundamental knowledge of a large, customer facing operations teamAbility to engage with stakeholders to resolve issues and achieve objectivesProficiency in PC skills (MS Excel, Word, PowerPoint) requiredKnowledge of CventProficiency with data analysis and visualizationExperience with Foreign Corrupt Practices Act transactions preferred

  
Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Global Procurement

#LI-PFE