Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Northern Illinois, Wisconsin, Minnesota, and Michigan (Upper Peninsula). Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require residency in the Greater Chicagoland Area (Preferably NW Suburbs) and within 1-hour drive of O’Hare International Airport. Position will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within Canada and the US.

Key Characteristics:
We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer facing candidate that is
technically competent, communicates well, strong work ethic, strong customer service and has previous work experience in a technical field support role, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities:

Travel to customer sites and perform PM and related services on TOC equipmentPlan, Schedule and Confirm customer services including coordination of travel and parts shipments for servicesMaintain admin duties, parts inventory, and relevant trainingsTake customer calls, participate in territory sales rhythm calls, and service team meetingsRespond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repairWrite clear and concise reports for customersSpecial projects and new hire training as assigned by supervisorsWork closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on needEnsure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policiesDomestic travel 70%

Qualifications

Knowledge, Skills & Abilities:

Strong technical, mathematical and customer service skillsAble to prioritize various tasks such as service of multiple instruments and administrative dutiesTroubleshooting and problem-solving skills, ability to use processes to find root causeGeneral knowledge of electrical equipment, chemistry, and safetyVision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipmentAbility to learn applicable company procedures within a reasonable time from start of employmentComputer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledgeAbility to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and basesStrong and concise verbal and written communication skillsSelf-motivated, with the ability to drive projects to completion with minimal oversightProven ability to speak effectively before groups and customers, clients, and other employees within the organizationAbility to meet deadlines and commitmentsAbility to communicate effectively and contribute within a commercial team environmentAbility to make good business decisions based on risk-reward analysis and business objectives

Education & Experience:
Required:

Associate degree in a Science, Technical, or Engineering discipline; or equivalent educationWith at least 3 years of work experience in ultra-pure water applications or servicingand/or operating analytical instrumentation in a lab environment

Preferred:

Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent educationWith at least 1-year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Working Conditions

Ability and willingness to work a flexible schedule based on customer needsDrive a motor vehicle - significant time each day in the car driving to customer sitesAir travel required to reach customer destinations and back up support of other areasAbility and willingness to travel to customer’s sites requiring overnight stays approximately 30 to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitmentsUse of laptop and mobile systemsRegularly work around machines, electrical equipment, chemicals, and within industrial facilitiesWork at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocksPerform tasks requiring manual dexterity during tool use, handling small parts, and repair proceduresReach with hands and arms, below and above shoulder heightStand, sit, stoop, kneel, crouch, or crawlWork in industrial environments where background noise may be presentRegularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 poundsClose vision, color vision, depth perception, and ability to adjust focusMaintain driver’s license and a good driving record

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:
● Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is
not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,
experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding
considerations for the final selected individual candidate, the offer may be lower or higher than the
stated range:  $35.00 - $40.00 
● Medical, Dental, & Vision Insurance Starting Day 1!
● Life Insurance
● Paid Time Off
● Paid Holidays
● Parental Leave
● 401(k) Plan - 3% default contribution plus matching!
● Flexible Spending & Health Saving Accounts
● AD&D Insurance
● Disability Insurance
● Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.