You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Provide a single point of contact for the Italian sales organization, working closely with them to facilitate the roll- out of the Business Conduct program, new policies, procedures, training and Monitoring capabilities as the maturity of the Business conduct program grows.  Collaborate closely with the EMEA business conduct team (UK based) to ensure that the local market meets the program standards within the boundaries of market regulatory obligations and that all exceptions are documented and approved. Providing advice to the sales organization on Business conduct topics to ensure any business initiative meets market regulatory obligations and requirements. Robust  collaboration with business leaders and key stakeholders (business leaders, MCO, GCO, Colleague Labor Relations, Employment General Counsel Operations…) to increase business conduct risk awareness, creating a training plan to the Customer Facing population. Ensuring robust and fully approved operating procedures are documented, inclusive of process risk controls and dispute / escalation protocols, to ensure a consistent approach to the internal management of compliance risks and to ensure effective customer remediation protocols are in place.  Partner with counterparts in other markets and business units, compliance, and other risk experts to identify trends, leverage best practices and opportunities to uplift, streamline and enhance ongoing ICS governance controls for all international markets. Where possible, driving consistency for ICS at the market and Legal Entity level. Work directly with business and 2nd line teams to analyze and act on output of monitoring / testing,  seeking opportunities for process improvement. Represent the ICS Risk & Control management team at local leadership & operational risk forums to ensure full management visibility regarding the health of the conduct program locally and, where appropriate also providing support for other conduct risk related activities including (but not limited to) Audit Findings, Operational Risk events, Independent compliance testing (ICT) etc. Support data collection and analysis required to feed into the global program reporting

Minimum Qualifications

Prior experience working within Risk management, Operational Excellence, Compliance, or Operational Risk. Knowledge of the acquiring business would be a distinct advantage. Must be fluent in English and Italian. Additional European languages will be a bonus. Excellent project management, organizational and process/workflow skills with experience managing multiple projects simultaneously. Demonstrates a collaborative approach to solving problems and strengthen stakeholder relationships. Outstanding communication skills, able to craft messages that clearly and succinctly communicate key points to various audiences in the organization. A growth mindset and a positive attitude are key to join our dynamic team!

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.