Network Operations ControlThe Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.Job overview and responsibilitiesThe Ops Products and Strategy team is responsible for developing the tools which support airline operations at United. As such, the team is responsible for standardizing and automating information to provide the context for our operational leaders to make real time decisions to run a safe, caring, dependable, and efficient airline. The team is responsible for working with operational users to understand the issues they face, define the problem that needs to be solved, and writing the logic that needs to be developed to solve the problem.The analyst works collaboratively with multiple departments to support the goals, objectives, and projects of operational teams. This position is responsible for providing information that supports operations using existing data to evaluate operational performance and communicating results to identify and make recommendations for improvements. The analyst will develop presentations, generate performance reports, and is responsible for supporting the organization with suggestions for new tools and methods of reporting to meet business goals. This self-starting individual will use knowledge of operational performance to create new ideas, take them from concept to deployment and collaborate with various teams.Assist operational users in gathering business requirements and support in presenting final analysis to leadership, and coordinate with IT team to ensure tools meet requirements to support operational needs by helping to plan and conduct quality assurance testingHelp evaluate business processes, identify requirements, suggest areas for improvement by developing functional requirements and user storiesSupport network and station operations initiatives aimed at enhancing operational communication to drive efficiency, consistency, and accountabilitySupport the monitoring of airline performance and assist operational leaders in addressing performance issues by improving operational toolsCoordinate with training and change management teams to help deliver effective communication and training to successfully launch new or updated tools and proceduresNetwork Operations ControlThe Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.Job overview and responsibilitiesThe Ops Products and Strategy team is responsible for developing the tools which support airline operations at United. As such, the team is responsible for standardizing and automating information to provide the context for our operational leaders to make real time decisions to run a safe, caring, dependable, and efficient airline. The team is responsible for working with operational users to understand the issues they face, define the problem that needs to be solved, and writing the logic that needs to be developed to solve the problem.The analyst works collaboratively with multiple departments to support the goals, objectives, and projects of operational teams. This position is responsible for providing information that supports operations using existing data to evaluate operational performance and communicating results to identify and make recommendations for improvements. The analyst will develop presentations, generate performance reports, and is responsible for supporting the organization with suggestions for new tools and methods of reporting to meet business goals. This self-starting individual will use knowledge of operational performance to create new ideas, take them from concept to deployment and collaborate with various teams.Assist operational users in gathering business requirements and support in presenting final analysis to leadership, and coordinate with IT team to ensure tools meet requirements to support operational needs by helping to plan and conduct quality assurance testingHelp evaluate business processes, identify requirements, suggest areas for improvement by developing functional requirements and user storiesSupport network and station operations initiatives aimed at enhancing operational communication to drive efficiency, consistency, and accountabilitySupport the monitoring of airline performance and assist operational leaders in addressing performance issues by improving operational toolsCoordinate with training and change management teams to help deliver effective communication and training to successfully launch new or updated tools and proceduresWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or related experience2 years of relevant experienceStrong knowledge of airport and network operationsProficient in the use of Microsoft Office products (Excel, Word, Power Point)Ability to work with cross functional groups- strong relationship building skillsStrong interpersonal, verbal and presentation skillsHighly organized, and the ability to multi-task competing prioritiesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Bachelors degree with an emphasis on airline management, aviation or industrial engineering2 years of experience in operations, Airline, process engineering, quantitative and qualitative analysisExperience with process/system mapping and analysisProject management experienceExperience using at least one database management systemAbility to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or related experience2 years of relevant experienceStrong knowledge of airport and network operationsProficient in the use of Microsoft Office products (Excel, Word, Power Point)Ability to work with cross functional groups- strong relationship building skillsStrong interpersonal, verbal and presentation skillsHighly organized, and the ability to multi-task competing prioritiesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Bachelors degree with an emphasis on airline management, aviation or industrial engineering2 years of experience in operations, Airline, process engineering, quantitative and qualitative analysisExperience with process/system mapping and analysisProject management experienceExperience using at least one database management systemAbility to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities