Analyst - Operations Risk Management

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#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023 
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023 
#8th in Fortune Magazine’s 2023 World’s Most Admired Companies 
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

The Capabilities Analyst will assist the development, enhancement, and implementation of technology, capabilities, and product strategies within the Global Risk and Compliance organization. This role supports operational risk transformation by gathering business requirements, analyzing technological solutions, and ensuring alignment with Regulatory and scalability needs. The Analyst will work closely with the Manager and other stakeholders across risk, compliance, and IT to help deliver and maintain tools and systems that strengthen the risk management framework.

Key Responsibilities:

Work with business and technology teams to gather and document detailed user stories, ensuring functional and non-functional requirements are clearly defined.
Assist in User Acceptance Testing (UAT) by preparing test cases, coordinating with end-users, and verifying that system enhancements align with business and regulatory requirements.
Support the analysis and documentation of risk management solutions, collaborating with business and technology teams to assess design and implementation approaches.
Assist in the development and implementation of risk and compliance technology capabilities, supporting processes related to risk identification, monitoring, reporting, and controls.
Conduct research and provide analysis to support product strategies that enhance operational risk systems, ensuring alignment with risk transformation goals.
Help track and organize a portfolio of technology initiatives, focusing on improvements in risk data management, workflow automation, and regulatory compliance tools.
Contribute to research and support the implementation of advanced technologies such as AI, machine learning, and data analytics within operational risk management.
Ensure risk and compliance technology solutions comply with regulatory standards by assisting in documentation and process reviews.
Assist in the integration of risk management systems, helping to improve reporting and provide meaningful insights for senior management.
Stay up to date on industry trends and best practices to support continuous improvement in risk and compliance capabilities.

Minimum Qualifications:

3+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives. Experience assisting in the design, documentation, and implementation of risk management solutions. Familiarity with Agile/Kanban methodologies, including helping to create and prioritize user stories and tasks for multiple projects in a dynamic environment. Hands-on experience in User Acceptance Testing (UAT), including writing test cases, executing test scenarios, and assisting in product reviews and certifications. Experience supporting risk transformation projects, particularly by coordinating activities and assisting with the implementation of large-scale technology platforms. Exposure to product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements. Knowledge of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR. Familiarity with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics. Ability to collaborate with cross-functional teams and support alignment between technology initiatives and business objectives in risk management. Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions. Excellent communication and collaboration skills, with the ability to work with teams and provide risk management insights to stakeholders. A bachelor’s degree in Risk Management, Business, Technology, or a related field is required.

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counselling support through our Healthy Minds program Career development and training opportunities

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

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