You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way.

Sales Ops & Governance Role

This position will support the development and implementation of analytical solutions, to provide consultative support to the GCS leadership team. The incumbent will also highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Capabilities, Technology, and Analytics teams to drive growth in the sales organization.

Key Responsibilities:

·         Perform in-depth data analysis to deliver strategic priorities focused on the sales enablement roadmap for Small/Medium Business

·         Have outstanding knowledge of Python, SQL, and Hive, encompassing data manipulation and statistical modeling/data-mining techniques

·         Ability to work with huge unstructured data, apply analytical thinking to diagnose business needs and establish analytical hypothesis and solutions

·         Analyze, deep dive, explore to identify data gaps and problem solve them by collaborating across teams.

·         Detailed execution of the development, validation and implementation of automated analytical solutions with minimal to no manual intervention

·         Leverage predictive modeling to identify tactics for channel optimization of existing areas and conceptualize opportunities. 

·         Challenge status quo, innovate, and harbor strong curiosity. Proactively identify opportunities to improve processes by evaluating and challenging existing approaches

·         Effectively challenge the conceptual soundness, theory, approach, and usages of predictive models

Minimum Qualifications

·         3+ years of Database Architecture & Administration experience in a professional environment

·         Bachelor’s Degree required, preferably in a quantitative field (e.g., Economics, Finance, Accounting, Statistics, Artificial Intelligence, Data Analytics, Engineering)

·         Must Have - High proficiency in Python and SQL, with strong working knowledge of analytical tools (e.g., Hive, PySpark, scikit-learn etc.)

·         Programming: SQL, SAS, Python/R, Unix scripting, Excel/VBA

·         Experience in Big Data environment, inclusive of data mining techniques.

·         Experience applying advanced statistical and/or quantitative techniques to solve business problems

·         Hands-on analytics and machine learning (ML) experience with understanding of data processing and model validation. Ability to address performance issues and to manipulate both structured and unstructured data

·         Advanced knowledge of Microsoft Office Suite (Excel pivot, macros, deck-writing)

·         Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal and communication skills

·         Ability to deliver results, work independently, and prioritize tasks

·         Self-starter who thrives in an evolving, dynamic environment

Preferred Qualifications

·         Proficiency in CRM tools, Salesforce, or statistical software programs

·         Big data platform (Hadoop, SPARK, NoSQL DB, RDBMS)

·         Cloud Products & Services like Google Cloud

·         Visualization: Tableau, Power BI, Power Automate, Splunk

·         Servicing Platforms like Service Now

·         Others: Confluence, Sharepoint or any other workflow and content management tool

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.