**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. **Join Team Amex and let's lead the way together.** The objective of the Global Services Group (GSG) Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. GSG is looking for an Analyst of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. **How will you make an impact in this role?** Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. **The Analyst, GSG Governance will:** * Assists in specific areas of execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. * Track certain issues with KRI limits and risk appetite for GSG to ensure operational risks are managed within agreed thresholds * Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU * Assists in the development of portions of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs * Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication * Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence) * Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU * Provide administrative support of specific training initiatives and clear career progression plans that align with Operational Risk Management * Follow processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials * Support sharing insights, better practices, themes, etc. across the enterprise **Required Qualifications:** * 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities * Project management, communication, and interpersonal skills * Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards * Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively. **Preferred Qualifications:** * Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous * Experience in at least one of the following: o Translating operational risk strategy and appetite into execution guidelines o Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds o Provide administrative support of implementing the operational risk governance frameworks o Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards o Assisting the operational risk exam management processes ORMCM **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Risk **Primary Location:** Mexico-CDMX-Mexico City **Schedule** Full-time **Tags** ORMCM **Req ID:** 24019502