Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Purpose

Support Business Planning and Operations (BPO) Head and partner with business development and functional units in managing Visa business to achieve the organization’s goals. Participate in helping with the creation of robust country & functional plans, track/report progress against plans aligned with timing of regular business reviews. Participate in WCA annual operating plan process and facilitate key business initiatives.  Co-ordinate collection of relevant data with functional units, business development teams and management. Analyse key initiatives and their performance against key metrics and recommend potential re-allocations and re-prioritization.

 

Principle Responsibilities / Key Results Area

Business Analysis & Business Reporting

Analyses current business performance and progress towards targets via preparation of relevant reports and dashboards that can help inform key decisions.Review monthly financial data produced by Finance department to track business performance metrics and investigate any abnormalitiesPrepare and distribute quarterly market sales performance data.Ad-hoc analysis (e.g. deep dives into markets, clients, products, revenue streams) to drive new sales efforts and provide business insights that can support and enhance decision-makingCollate and review inputs about key business activities in the region from key internal stakeholders to produce weekly (Executive dashboard) and monthly reporting pack (MBR) for the Executive Management team.Participates in creation of common Financial Reporting tools for the Region.Support BPO Head in creation of management dashboards and providing insights based on internal/external dataTracks market dynamics and Visa’s market share in order to trigger competitive response where relevantDesigns and develop appropriate reporting and MIS tools to transform complex data into concise and highly readable formatConducts periodic review of the market to gather competitive insights for the region and work closely with the Hub to understand and interpret the information.Analyses scorecard and identify gaps for remediation. Assists countries with extraction and analysis of scorecards.Become a Truth super user and main point of contact.Analyses the product enablement matrix and provides recommendations to BPO Head.Assists with the annual BD Target setting process and quarterly performance reviews.

 

Teamwork and Training

Focus on the 'People' aspect of the job, work effectively with GCM, BPO Head, WCA Leadership Team and CEMEA BPO Team to ensure achievement of collective objectives'Collaborate' with others, communicate openly, and build strong relationshipsAim for 'Excellence' through high quality of output and discussionsContribute to improving the Employee Engagement Survey score of the WCA teamAssist to conduct training sessions on financial instruments upon requestGlobal Employee Engagement Survey: track, accelerate and support the survey process, analyze results and actively participate in development and execution of action planCollaborates where required with the Operations Controls team in order to facilitate a solid controls environment

 

Decision Making & Complexity

Operates under BPO Head supervision with guidance on complex projects. Is expected to be the competence center for business analysis and performanceInterprets business issues and works with BPO Head to recommend best practices.

 

Playbook CRM System implementation

Assume the role of Playbook Champion for the regional Team, proactively delivers best practices and advise upon request.Ensure VISA 360 promise is delivered by business development and cross functional teams in the region and in turn also translates into enhanced Global Customer Engagement Survey. Supports strategic account management and delivery of high quality Account Plans using Visa Playbook as a tool and drives Playbook adoption in the region.Works with country teams to facilitate account reviews.Works with country teams to ensure the sales pipeline is clean and accurate.

 

Reporting Relationships & Interactions

This individual is expected to interact effectively with all levels of Visa management and staff in WCA region and BPO organization in CEMEA region.

 

Key Competencies

Strategic thinking, exceptional analytical skills and financial acumenAbility to clearly communicate at different levels, verbally and in writing, compelling messages to senior managers and other stakeholdersAbility to influence and execute relentlesslySelf-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environmentAbility to rally corporate resources and functional experts to drive business objectivesStrong interpersonal and leadership skills to influence and build credibility with various WCA functions and Country teams, in order to work in a matrix organizationProject management skills and strong execution ability to deliver against tight deadlinesCollaborative and resilientAbility to learn quickly, deal with complexity and lead change Aptitude to source relevant information and facilitate timely decisions, tolerance for ambiguityAbility to quickly assess an opportunity, using industry experience and fact-based analysis Good command of MS Excel and MS PowerPointWork with strict and short deadlinesWork through initiatives during weekends or public holiday as requiredStrategic planning skills (think globally, act locally),Ability to work in highly diverse international environment and deal with complexity,Ability to build strong stakeholder relationships across a matrix organizationStrong execution ability and a sense of urgencyExhibit high-degree of tolerance for ambiguityConduct analysis to identify complex issues and structure and manage recommendations that drive priorities and demonstrate results to business linesBalance facilitation, influence and content contributions to help business leadership design and advance their business and financial objectivesRespect diversity in the workplace

 

Reporting Relationships

The position is based in Cote d’Ivoire and reports to the Senior Director-Business Planning & Operations, WCASupports BPO Head in the full range of business planning and operations activitiesThis is an individual contributor role, with no direct reports 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Required Experience (education, skills - professional/technical/business)
• А minimum of 2 years of experience in business analysis, payments industry, financial services.
• Fluent in English and French, with professional proficiency in both languages.
• Ability to work within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management, other executive, functional, or regional management while supporting syndication with stakeholders across the organization.
• High analytical, quantitative, and problem solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business problems.
• Personal presence and ability to clearly communicate compelling messages to business development and functional teams
• Ability to structure and manage multiple initiatives simultaneously and drive to completion
• Ability to quickly assess an opportunity’s potential, leveraging fact-based analysis and industry experience.
• Team oriented, collaborative, diplomatic and flexible.
• Exceptional written and oral communication skills, exceptional interpersonal skills and proven ability to influence and communicate effectively across regional and functional lines.
• Global or multi-national business experience strongly preferred.
• Experience in business analysis, financial modelling, strategic planning, creative thinking and solution development
• Excellent time management skills. Ability to prioritize and achieve goals with minimal management oversight
• Project management skills
• Prior experience leading meetings and effectively delivering presentations to large audiences
• Demonstrated organizational skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.