**_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** _We’re looking for a_ **Analyst, Operations Control & Governance** _to join our_ **Canada Operations Line 1B Risk and Controls** _team at_ **_MBPS_** _._ The Canada Operations Line 1B Risk and Controls team partners with various Operations business/product lines such as Group Benefits, Insurance, Call Centres, etc. to promote risk awareness and management of day-to-day risk reduction activities. This team is seeking **an enthusiastic, organized, and analytical individual** as the **Analyst, Operations Control & Governance** who will **support** Canada Operations in execution of the core components of its Operational Risk Management Framework. This is **an individual contributor role** which requires successful collaboration with team members in Canada as well as with business and functional areas subject matter experts and other stakeholders including ORM, Legal, Finance, HR, IT and Compliance. **Key Responsibilities:** + Controls testing- Assess control effectiveness by performing end-to-end process walkthroughs with Process and Control Owners; Assess control operating effectiveness by collecting and reviewing control evidence from Control Owner​s and Document controls and Corrective Action Plans (CAPs) for any identified control gaps. + Corrective Action Plans (CAP) – Support Manager in Canada to collect/review evidence to close CAPs + Access reviews- Support Manager in Canada to perform access reviews for ACLs, SharePoint sites and Systems. + Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences. **Qualifications:** + **Education:** Bachelor’s degree in business, finance and / or industry certificate in operational risk. + **Experience:** 3-5 years of related experience with good understanding of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies. + **Shift Schedule:** Graveyard/Night Shift + **Work Arrangement: Hybrid (3 days onsite, 2 days work from home)** **Good to have:** + Knowledge of Insurance, Group Benefits, Affinity and or Contact Centres operations is a plus. + Familiarity with Archer record creation, maintenance and reporting is a plus + Strong verbal and written communication skills. + Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities. + Strong analytical skills and ability to review patterns in large data sets. **_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_** **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid