Overview

The Analyst, Customer Compliance will assist the Sr. Manager, Customer Compliance as a subject matter expert for customer compliance within the European business.

 

The Customer Compliance team focuses on the management, administration, coordination, business impact, and communication of wholesale requirements. These responsibilities often involve vendor guides, value-added services, routing directions, and deduction research.

 

This role will build strong cooperative working relationships with retailers, factories, and internal business partners to support a best-in-class supply chain. This will include responsibility in driving supply chain changes throughout the organization to accommodate customer requests, and the negotiation of customer requests which do not align with Crocs strategic goals. 

 

To succeed in the role, an applicant must be extremely detailed, comfortable with routinely organizing and processing extensive amounts of new information and have excellent communication skills. The applicant must be able to parse and clarify conflicting information on the spot, then respond with both positivity and thoroughness. 
 

What You'll Do

Accountability 1: Manage end to end onboarding process for wholesale retailers. Negotiate complex guides and legal agreements with minimal support from the Customer Compliance team. Align to established best practices and work to negotiate acceptable terms with retailers. 

Accountability 2: Understand Crocs Inc. supply chain and develop detailed step by step process for the distribution centers, factories, and negotiations with retailers. Identify gaps in processes and work with internal and external partners to implement improvements.

Accountability 3: Manage and review new and updated vendor guides, routing guides, and value-added service requirements. Provide detailed feedback on Crocs Inc. ability to execute customer needs. Support customer facing visits and programs to position Crocs as a best-in-class partner.
Accountability 4: Review chargeback deductions, identify root cause and promptly implement process improvements. Negotiate exemptions with retailers to avoid deductions while ensuring internal partners are aligned to process changes. Manage vendor portals as needed.

Accountability 5: Support Customer Compliance team by continuously improving training materials through open feedback. Work to ensure that training materials are kept updated with clear, concise, detailed, and properly documented procedures. 

Accountability 6: Partner with internal and external technical teams to advise how system changes or implementations will impact customer requirements, including EDI mapping, updates to ERP, WMS, and other technical tools. 
 

What You'll Bring to the Table Bachelor's degree from four-year College or university; or 6+ years related experience and/or training; or equivalent combination of education and experience. 3+ years demonstrated experience in supply chain analyst-level role or wholesale order management. Experience in wholesale compliance strongly preferred (retailer or vendor side). Experience in footwear industry a plus. Technical expertise: Proficient in Microsoft Suite: Excel, Word, PowerPoint, OneNote and Outlook. Comfortable navigating new technology and computer systems on a regular basis. Knowledge of SAP, Salesforce, and Manhattan WM preferred.  MS Excel experience: Especially common formulas and pivotable. Can be handed a MS Excel spreadsheet with business context and perform analysis to inform decisions. Communication: Can write and speak clearly and intelligently, and especially able to speak to details with precision. Is comfortable admitting when the answer is not known and will proactively follow up to answer any unknowns. Able to adapt their approach in real-time to ensure a winning outcome, regardless of the situation or dynamic. Independence: Able to prioritize, take direction and actively seek answers from peers and managers to questions that come up during work. Contributes opinions and gives feedback after gathering sufficient information. Growth mindset: Positive mindset that looks to consistently develop skills and identify improvements to own process. Proactively asks for feedback to help polish their work. Problem-solving skills: Reviews written guidance and standard practices to analyze then solve problems and make judgments. Does not require explicit guidance. Highly detail oriented: Organized and data-driven thinker able to gather and synthesize large amount of data and information then review objectively.

 The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

 

Job Category: Corporate