Analyst, Customer Insights - MedSleuth
MedSleuth/DaVita is seeking a Technical Product Management leader for MedSleuth’s BREEZE Platform. We are looking for candidates who share our passion for tackling complexity head-on, to help build platforms that can scale through multiple orders of magnitude, while building and supporting a world class team. As part of a team seeking to transform transplantation and improve patient outcomes, your core responsibility would be to support and drive planning, prioritization and program execution to ensure high availability of our platform services.
A high-growth subsidiary of DaVita, MedSleuth and its BREEZE teams interact with a broad array of customer facing teams, internal business and engineering teams, and MedSleuth/DaVita partners to deliver a scalable and secure mix of clinical SaaS services. This requires a comprehensive understanding of distributed systems at an enterprise scale, a focus on customer satisfaction and success, and a relentless drive to focus on high-value projects and to prioritize ruthlessly.
General Purpose of the Job
The Customer Insights Analyst will be responsible for supporting the IT Voice of the Customer program focused on improving the operation side of the IT customer/consumer brand as part of the Service Operations and CSI phases of the ITIL Service Lifecycle. The person in this position will analyze data, assess the strategic opportunities and risks, present recommendations to relevant stakeholders and drive consensus and implement solutions as well as provide customer solutions to MedSleuth customers. Additionally, they will spend time with the customer to make sure feedback from the customer is matched with the data analysis process and effectively prioritized
This position will work directly with Incident, Problem, and Change. The Customer Insights Analyst will assist in documentation and processing of feedback that is part of Service Strategy phase (portfolio management, demand management, etc.) is passed to the IT Business Relationship Management team.
Essential Duties and Responsibilities
Work with the Customer Insight Managers in support of building and maintaining relationships with our customers
Find areas of opportunity by conducting data analysis and be able to map customer feedback to the results
Create and potentially present presentations for customers
Preform Ad hoc analysis to support business need
Identify new opportunities to improve customer exp through growth of existing services or new services or new customers
Education and Experience
Bachelor's Degree required
2-4 years' experience assisting and providing actionable insights to customers
Specialized Experience, Education, Training, or Qualifications
General Understanding IT Systems
Public Speaking Comfort and Experience
Presentation creation experience
Working knowledge of Salesforce
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$55,000.00 - $100,000.00 / yearCompensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits