Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Merchant Onboarding Specialist (Tech) and Business Development roles work collaboratively to manage the onboarding and ongoing support of merchants accepting card payments, ensuring seamless integration and long-term success. The Merchant Onboarding Specialist (Tech) handles the technical aspects, including configuring POS systems, payment gateways, troubleshooting, and ensuring compliance with security standards like PCI DSS. They also provide training, manage legal risks, and collaborate with IT and operations to improve payment solutions. The Business Development role focuses on acquiring new merchants, maintaining strong client relationships, and driving growth through customized payment solutions. This includes monitoring key performance indicators, managing documentation and compliance, and staying informed about industry trends. Both roles are integral to enhancing merchant satisfaction, identifying new sales opportunities, and supporting the bank’s efforts to expand its merchant base while ensuring security, compliance, and efficient payment processing.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Systems

Experience Required
5-7 years

Technology & Architecture

Collaborating with IT and operations teams to implement new features and services.Troubleshooting and resolving technical issues related to payment processing, POS devices, and online transactions.Overseeing the technical infrastructure that supports card payments (e.g., POS systems, payment gateways).Troubleshooting and resolving technical issues related to payment processing, POS systems, settlements, and online transactions.Utilise Management Tools aligned to agile ways of work to keep record of assigned tasks using dashboards to track the desired quality metrics.Execute the service agreed levels, document, and store results to create a portfolio of evidence thereby enhancing traceability.Set up and agree upon defect SLAs per priority, to align and manage expectations across the team and ensure focus is directed according to criticalities.Engage in team collaboration sessions and other Agile ceremonies to facilitate teamwork and cohesion.Plan test scenarios, acceptance tests and test criteria using the available artifacts, in collaboration with the involved stakeholders and/or team members to ensure that the requirements are validated with sufficient test coverage.Conduct test environment pre-checks and readiness assessments so that risks and issues may be identified and raised.Raise and escalate defects associated with the test cases. Conduct investigations into defects to establish the impacted downstream system and assign the correct development resource.

Product

Assisting merchants with troubleshooting issues or disputes related to transactions and merchants’ devices.Providing training to merchants on how to use the card payment systems.Identifying new sales opportunities to grow the Bank`s merchant base.Establish and maintain strong relationships with newly onboarded merchants to foster long-term partnerships.Follow up on action items, alerting manager of any concerns or delays.Track and monitor the identified goals and metrics, alerting superiors to areas of concern or under performance.Communicating updates, new product features, or changes in service to existing merchants.Ensuring compliance with industry regulations and bank policies.Working with merchants to help prevent fraud and reduce chargeback rates.Monitoring key performance indicators (KPIs) for card acquiring operations, such as transaction success rates, settlement times, and customer satisfaction.

Risk, Regulatory, Prudential & Compliance

Provide input into partner service level agreements/standards for all value-added services, technology, and interdepartmental agreements, for drafting and implementation by direct superior.Ensuring compliance with anti-money laundering (AML) regulations and other relevant laws.Drafting and reviewing contracts with merchants, card networks, and third-party providers.

Additional Information

Behavioural Competencies:

Checking ThingsDocumenting FactsEmbracing ChangeExamining InformationFollowing ProceduresInteracting with PeopleManaging TasksMeeting TimescalesPursuing GoalsResolving ConflictShowing ComposureTeam Working

Technical Competencies:

Legal KnowledgeManaging Promotional ItemsProduct Knowledge (Business Banking)Product Related Systems (Business Banking)Quality AssuranceRisk Identification