Description At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. AMER Edge Data Center Operations team is looking to hire an experienced and highly motivated individual to provide local and remote support for its Edge & PoP (Point of Presence) Data Centers in the North America region, focusing on Service Decom activities. About You: We are looking for a highly autonomous, detail-oriented individual who demonstrates a strong network and server troubleshooting skillset. You must possess excellent written & verbal communication skills, and be able to take on a leadership role within a team environment to consistently deliver results for our customers. You must have relentless drive for excellence and a passion for technology paired with a desire to be the best at your job. About the Role: As an Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region. Your daily duties will include, but are not limited to: - Triaging emergent data center issues using a ticketing system. - Troubleshooting & configuring network and server hardware. - Coordinating remote hands support with colocation providers. - Working with cross-functional teams – both internal and external. - Leading network & server scaling projects to expand AWS Edge data center infrastructure. - Flexibility to occasionally work outside of standard business hours, including nights and weekends, in support of a follow-the-sun on-call rotation and other time-sensitive escalations. Working with capacity teams to expand the AWS network. - Resolving data center facility issues. - Performing site audits to ensure safety and quality meets standards. - Driving the team to improve operational efficiency through process improvement initiatives. - Producing reports to management on metrics and project status. This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Server Decommissioning activities Media Destruction Travel 50-60% of the time to AMER Edge/Burrow locations to support Decom activities About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - Bachelor’s Degree (BA or BS) in information technology or computer science or equivalent work experience. - 2+ years of Computer Hardware, including troubleshooting and repair skills. - 1+ years of Linux Operating Systems experience, Computer Networking experience, and with Storage Devices. Preferred Qualifications - Experience working in a colocation data center facility. - Understanding of distributed and service-oriented architectures. - Advanced understanding of fiber optic & copper cabling standards, testing equipment & troubleshooting methodologies. - Exceptional ability to diagnose and troubleshoot network device and link issues (Layer 1 & 2). - Excellent knowledge of server hardware and components. Familiarity with TCP/IP networks. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,100/year in our lowest geographic market up to $123,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.