The Ambassador is responsible for providing high quality of customer services to our high valued customers. As front liners of Ambassador must maintain and project an excellent image and establish good communication with guests on behalf of the company. Proactively promote GM facilities, restaurants, promotion & event to guest for enjoying their stay with us.
Primary Responsibility• Ensure the Diamond and Black Member's Lounge and working environment are in cleanliness, tidy, safety and facilities are maintain in good condition
• Establish a warm rapport with guests, maintain a pleasant smile and positive, enthusiastic attitude and high sensitivity at all time
• 'World Class Asian Heart' and 'Moment of Truth (MOT)' provider and creator
• Pick up and send off guests to and from airport, ferry terminal, border gate or designated locations
• Follow up room readiness, meet and greet guests upon arrival at GEG property
• Work closely with Hotel respective teams such as Limo, Bell, VIP Services and Front Desk to ensure an excellent customer journey providing to our guests
• Handle Diamond and Black Member's Lounge's daily operations, proactively provide excellent Lounge's service to guests, handle ad-hoc limo request and guest inquiries
• Proactively introduce/promote property's promotion, event, restaurant and facilities to guests and assist on reservation when needed
• Report any incident to superior and/or other relevant departments
• Share information. Have a “Run as One” mentality when handling over information to peers and reporting to Superior
• Effectively carry out all tasks and responsibilities assigned by Superiors
• Work closely with Hosting Team and offer assistance when needed
• Handle luggage storing for guests
• Minimum diploma level of formal education
• Hospitality experience and knowledge is required to perform this job successfully
• Scheduled work week, Operational, on shift
• Multi language skill
• Personal ability including aptitude, reasoning, manipulative abilities, handling sudden and unexpected situations, problem-solving ability