At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image.
Qualifications
Essential Functions Greet patients, visitors, and staff with a warm and professional demeanor -Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner. Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience. Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication. Inform patients and visitors about additional hospital services and programs that may benefit them.Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Experience
Experience in customer service, healthcare, or a similar setting 0-1 year preferred
Knowledge, Skills and Abilities
- Exceptional interpersonal and communication skills, with a strong focus on customer service.
- Ability to handle sensitive situations with empathy and professionalism.
- Strong problem-solving skills and the ability to work under pressure.
- Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
- Ability to work collaboratively with diverse teams and departments.
Additional Job Details (if applicable)
Physical Requirements
This is a stand on your feet position, no sitting.Outdoor position. ( all types of weather conditions )
Remote Type
Onsite
Work Location
15 Parkman Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
EEO Statement:
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.