Amazon Customer Business Manager, UK/WE

Job Description

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.  

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. 

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world.

ItStartsWithYou

The Role

In this Customer Business Manager role, you will be accountable for leading our Kimberly-Clark Personal Care business and growing volume and market share of Kimberly-Clark brands in the e-channel Amazon within the UK&I and coordinating our activities with Amazon in Continental Europe.

You’re going to have access to resources, people and support across our entire business - so if you’re driven, passionate, and can motivate and inspire those around you, whilst delivering as part of a high-caliber team, then this opportunity is just what you’re looking for!

What will you be accountable for?

Reporting into the UK&I Country Leader, Personal Care, you will have full accountability for achieving sales growth, share and profitability of Amazon UK&I and also supporting e-comm strategies across other Top 4 Grocery retailers.

You will be responsible for building consumer-led joint business plans that facilitate sustainable growth, for both the consumer and Kimberly-Clark, and will be leading annual negotiation process in UK&I.

Through collaboration with cross-functional teams, you will be developing activation plans to help unlock the category opportunities you have agreed with your customer. In Continental Europe you will be coordinating Amazon activities with local country teams and external agencies as well as participating in annual negotiation process.

You will use data to understand, interpret and own customer/channel performance, taking a proactive approach in quickly resolving any potential challenges to achieving objectives. This is a truly exciting opportunity for someone who is passionate about progressing their career within the commercial function.

What will you bring to the team?

Outstanding individuals who are highly motivated and possess the following:

Skills:

Strong customer focus, with ability to develop consumer-led joint strategies

Proven experience of successfully forging and maintaining business relationships

Able to present recommendations in an influential manner

Excellent networking and stakeholder management skills

Strong commercial acumen - highly numerate, with strong analytical skills

Solid communication, presentation and negotiation skills

Outstanding interpersonal and collaboration skills

Exceptional time management skills, with the ability to prioritize tasks effectively

Experience of sales forecasting and profit modelling for your own business and the retailer

Support e-commerce projects within UK&I and Continental Europe

Generate more traffic to Huggies® products (online retailers and brand shops) by digital media

Maximize sales performance through analytical data

Support CRM projects for Huggies® brand

Prepare e-commerce/media scorecards and reports for key stakeholders

Be part of customer management process (annual negotiations and quarterly updated)

Knowledge:

Education to degree level preferred

Recent experience in e-commerce/digital marketing/managing Amazon

Strong communication and presentation skills

Good analytical skills (google analytics)

Relevant experience of using category and retailer data sources

Proven track record of developing sustainable JBPs and delivering business results

Total Benefits

We offer competitive pay and benefits to employees and reward excellence and performance.  Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme. 

Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.  

To Be Considered 
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.  

In the meantime, please check out the careers website.  

And finally, the fine print…. 

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. 

#LI-Hybrid

Primary LocationWalton Oaks

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time